Transaction Details

Enter the payer authentication transaction ID into the quick search feature to find all segments of a transaction. For a transaction in which the card is not enrolled, find payer authentication data in the Transaction Details window in these sections:
  • Request Information section: The service appears in green. You can obtain additional information about related orders by clicking the link on the right.
  • Order Information section:
    • For Mastercard, the ECI value is 00: authentication is not required because the customer’s Mastercard card is not enrolled. Other cards have an ECI value of 07.
    • The AAV/CAVV area is empty because you receive a value only when the customer is authenticated.
    • The XID area is empty because the card is not enrolled.
You might encounter these reason codes:
465: DAUTHENTICATE
Encountered a Payer Authentication problem. Payer could not be authenticated. Authenticate the cardholder before continuing with the transaction.
475: DAUTHENTICATE​
The cardholder is enrolled in Payer Authentication.​ Authenticate the cardholder before continuing with the transaction.​
476​: DAUTHENTICATIONFAILED​
Encountered a Payer Authentication problem. Payer could not be authenticated.​ Authenticate the cardholder before continuing with the transaction.​
261​: DINVALIDDATA​
The merchant account set up is either invalid or missing on the acquirer’s gateway. ​Check the currency, acquirer ID, merchant ID configuration. If these are configured as expected, contact the acquirer​.