Card Not Enrolled
When a card is not enrolled, the result of the enrollment check service appears in green,
and the card authorization request (if requested at the same time) proceeds
normally.
Transaction Details
Enter the payer authentication transaction ID into the quick search feature to find all
segments of a transaction. For a transaction in which the card is not enrolled, find
payer authentication data in the Transaction Details window in these sections:
- Request Information section: The service appears in green. You can obtain additional information about related orders by clicking the link on the right.
- Order Information section:
- For Mastercard, the ECI value is 00: authentication is not required because the customer’s Mastercard card is not enrolled. Other cards have an ECI value of 07.
- The AAV/CAVV area is empty because you receive a value only when the customer is authenticated.
- The XID area is empty because the card is not enrolled.
You might encounter these reason codes:
- 465: DAUTHENTICATE
- Encountered a Payer Authentication problem. Payer could not be authenticated. Authenticate the cardholder before continuing with the transaction.
- 475: DAUTHENTICATE
- The cardholder is enrolled in Payer Authentication. Authenticate the cardholder before continuing with the transaction.
- 476: DAUTHENTICATIONFAILED
- Encountered a Payer Authentication problem. Payer could not be authenticated. Authenticate the cardholder before continuing with the transaction.
- 261: DINVALIDDATA
- The merchant account set up is either invalid or missing on the acquirer’s gateway. Check the currency, acquirer ID, merchant ID configuration. If these are configured as expected, contact the acquirer.