Order Management
This section describes the order management process that occurs after a customer places
an order.
The order management process is handled using these PrestaShop office interfaces:
- customers use this interface to place and cancel orders, and save or update stored credit or debit card information.
- merchants use this interface to configure the Plugin and manage orders, which includes these tasks:
- Capture an authorization (multiple partial captures are also supported).
- Reverse an authorization (full authorization is supported).
- Void a capture (partial void is supported).
- Refund a capture (standard and partial refunds are supported).
- Void a refund (partial void is supported).
Order Status
Order status is triggered and updated when transactions are processed. The plugin supports custom and default statuses for orders.
Custom order statuses:
- Awaiting payment
- Awaiting cancel
- Cancel rejected
- Cancelled, refund initiated
- Payment pending for review
- Partial payment accepted
- Partial payment cancelled
- Payment cancelled
- Partial refunded (before shipped)
- Partial refunded (after shipped)
- Partial refund cancelled (before shipped)
- Partial refund cancelled (after shipped)
- Payment error
- Refund cancel error
- Payment cancel error
- Refund error
- Refund cancelled
- Order cancelled by merchant
Default order statuses:
- Payment accepted
- Cancelled
- Shipped
- Delivered
- Refunded
Only the shipped and delivered statuses can be manually updated.
Order Management Workflows
This section describes the order of events that the merchant completes after a customer
submits an order.