Processing a Cancelled Order

When a customer cancels an order, a request is sent to the merchant, and the order status is set to
Awaiting cancel
. Merchants can accept or reject an order that a customer cancels.
  1. Open PrestaShop Back Office and select
    Orders > Orders
     from the Dashboard.
  2. Locate and select the order that the customer cancelled. The information for that order displays.
  3. Choose one of these options:

    ADDITIONAL INFORMATION

    • Click
      Accept cancellation
       to accept and process the cancelled order. A refund for the order amount is processed, and the order status is set to
      Cancelled, refund initiated
      .

    ADDITIONAL INFORMATION

    • Click
      Reject cancellation
       to reject the cancelled order. The order status is set to
      Cancel rejected
      .