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Processing a Cancelled Order
When a customer cancels an order, a request is sent to the merchant, and the order
status is set to
Awaiting cancel
. Merchants can accept or reject an order that a
customer cancels. - Open PrestaShop Back Office and selectOrders > Ordersfrom the Dashboard.
- Locate and select the order the customer cancelled. The information for that order displays.
- Choose one of these options:
- ClickAccept cancellationto accept and process the cancelled order. A refund for the order amount is processed, and the order status is set toCancelled, refund initiated.
- ClickReject cancellationto reject the cancelled order. The order status is set toCancel rejected.