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Processing a Merchandise Return
When a customer requests to return merchandise, the information appears on the
Merchandise Returns page in PrestaShop Back Office. Follow these steps to process the
return.
- Open PrestaShop Back Office and selectCustomer Service > Merchandise Returns. The Merchandise Returns page displays and identifies the order or orders for which customers have requested a return.
- Select the order for which you want to process the return. The Edit > Return Merchandise Authorization (RMA) menu displays.
- Choose one of these options from the Status drop-down menu and clickSave:
- Waiting for confirmation
- Waiting for package
- Package received
- Return completed
The status is updated for the order on the Merchandise Returns page. Next, you can proceed with selecting a return or refund option for the order. - SelectOrders > Ordersfrom the Dashboard.
- Select the order for which you want to process a return, and select one of these options:
- Return products
- Partial refund