Processing a Merchandise Return

When a customer requests to return merchandise, the information appears on the Merchandise Returns page in PrestaShop Back Office. Follow these steps to process the return.
  1. Open PrestaShop Back Office and select
    Customer Service > Merchandise Returns
    . The Merchandise Returns page appears and identifies the order or orders for which customers have requested a return.
  2. Select the order that you want to process for a return. The
    Edit > Return Merchandise Authorization (RMA)
     menu displays.
  3. Choose an option from the
    Status
     drop-down menu. The options are:

    ADDITIONAL INFORMATION

    • Waiting for confirmation
    • Waiting for package
    • Package received
    • Return completed
  4. Click
    Save
    . The status is updated for the order on the Merchandise Returns page. Continue by selecting a return or refund option for the order.
  5. Select
    Orders > Orders
     from the Dashboard.
  6. Select the order for which you want to process a return, and select one of these options:

    ADDITIONAL INFORMATION

    • Return products
    • Partial refund