Processing a Merchandise Return
When a customer requests to return merchandise, the information appears on the
Merchandise Returns page in PrestaShop Back Office. Follow these steps to process the
return.
- Open PrestaShop Back Office and selectCustomer Service > Merchandise Returns. The Merchandise Returns page appears and identifies the order or orders for which customers have requested a return.
- Select the order that you want to process for a return. TheEdit > Return Merchandise Authorization (RMA)menu displays.
- Choose an option from theStatusdrop-down menu. The options are:
ADDITIONAL INFORMATION
- Waiting for confirmation
- Waiting for package
- Package received
- Return completed
- ClickSave. The status is updated for the order on the Merchandise Returns page. Continue by selecting a return or refund option for the order.
- SelectOrders > Ordersfrom the Dashboard.
- Select the order for which you want to process a return, and select one of these options:
ADDITIONAL INFORMATION
- Return products
- Partial refund