Merchant Tasks

Merchants use OpenCart Back Office to manage orders. This section describes the steps to complete these tasks.

Processing a Cancelled Order

When a customer cancels an order, a request is sent to the merchant and the order status is set to
Cancelled
. Merchants can accept or reject an order that a customer cancels.
  1. Open OpenCart Back Office and select
    Orders
     from the Dashboard.
  2. Locate and select the checkbox next to the order the customer cancelled.
  3. Click the View icon. Under Order Details, the information for that order displays.
  4. Under
    Add Order Status
    , choose the order status that describes your processing of the cancellation.

Processing a Merchandise Return

When a customer requests to return merchandise, the information appears on the Merchandise Returns page in OpenCart Back Office. Follow these steps to process the return.
  1. Open OpenCart Back Office and select
    Sales > Returns
    . The Product Returns page displays and identifies the order or orders for which customers have requested a return.
  2. Select the check box next to the order for which you want to process the return. Then click the Edit icon. The Edit Product Return page displays.
  3. In the Product Information and Reason for Return pane, choose one of these options from the Return Action drop-down menu:
    • Credit issued
    • Refunded
    • Replacement Sent
    The status is updated for the order on the Merchandise Returns page. Next, you can proceed with selecting a return or refund option for the order.
  4. Select
    Orders
     from the Dashboard.
  5. Select the order for which you want to process a return, and select one of these options:
    • Return products
    • Partial refund