Cancelling an Order

After the customer cancels an order, the merchant can accept or reject the order cancellation (as instructed in Processing a Cancelled Order). If the merchant accepts the cancellation request, a refund for the order amount is initiated, and the order status is set to
Cancelled, refund initiated
. If the merchant rejects the cancellation request, the order status is set to
Cancel rejected
. This task provides the steps a customer takes to cancel an order. Customers cannot cancel an order if the order is in review with the merchant.
  1. Open PrestaShop Front Office.
  2. Select
    My Account > Order History
    . The Order history page displays the customer's orders.
  3. Select the
    Details
    for the order to cancel. The Order details page appears.
  4. Click the
    Cancel
    to cancel the order. An Order cancellation confirmation notice appears.
  5. Click
    Yes
    on the Order cancellation confirmation notice to cancel the order.

    ADDITIONAL INFORMATION

    The order is cancelled and the order status is set to Cancelled. If the order was a sales transaction or was captured, the cancellation is sent to the merchant and the status is set to
    Awaiting cancel
    .