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Cancelling an Order
This task provides the steps a customer takes to cancel an
order. They cannot cancel an order if the order is in review with the
merchant.
- Open PrestaShop Front Office.
- SelectMy Account > Order History. The Order history page displays the customer's orders.
- Select theDetailsicon for the order to cancel. The Order details page appears.
- Click theCancelicon to cancel the order.An Order cancellation confirmation notice appears.
- ClickYeson the Order cancellation confirmation notice to cancel the order.The order is cancelled and the order status is set to Cancelled.If the order was a sales transaction or was captured, the cancellation is sent to the merchant and the status is set toAwaiting cancel.After the customer cancels an order, the merchant can accept or reject the order cancellation (as instructed in Processing a Cancelled Order). If the merchant accepts the cancellation request, a refund for the order amount is initiated, and the order status is set toCancelled, refund initiated. If the merchant rejects the cancellation request, the order status is set toCancel rejected.