Cancelling an Order
After the customer cancels an order, the merchant can
accept or reject the order cancellation (as instructed in Processing a Cancelled Order). If the merchant accepts the cancellation
request, a refund for the order amount is initiated, and the order status is set to
Cancelled, refund initiated
. If the merchant rejects the
cancellation request, the order status is set to Cancel rejected
. This
task provides the steps a customer takes to cancel an order. Customers cannot cancel an
order if the order is in review with the merchant.- Open PrestaShop Front Office.
- SelectMy Account > Order History. The Order history page displays the customer's orders.
- Select theDetailsfor the order to cancel. The Order details page appears.
- Click theCancelto cancel the order. An Order cancellation confirmation notice appears.
- ClickYeson the Order cancellation confirmation notice to cancel the order.
ADDITIONAL INFORMATION
The order is cancelled and the order status is set to Cancelled. If the order was a sales transaction or was captured, the cancellation is sent to the merchant and the status is set toAwaiting cancel.