Cancelling an Order

This task provides the steps a customer takes to cancel an order. They cannot cancel an order if the order is in review with the merchant.
  1. Open PrestaShop Front Office.
  2. Select
    My Account > Order History
    . The Order history page displays the customer's orders.
  3. Select the
    Details
     icon for the order to cancel. The Order details page appears.
  4. Click the
    Cancel
     icon to cancel the order.
    An Order cancellation confirmation notice appears.
  5. Click
    Yes
     on the Order cancellation confirmation notice to cancel the order.
    The order is cancelled and the order status is set to Cancelled.
    If the order was a sales transaction or was captured, the cancellation is sent to the merchant and the status is set to
    Awaiting cancel
    .
    After the customer cancels an order, the merchant can accept or reject the order cancellation (as instructed in Processing a Cancelled Order). If the merchant accepts the cancellation request, a refund for the order amount is initiated, and the order status is set to
    Cancelled, refund initiated
    . If the merchant rejects the cancellation request, the order status is set to
    Cancel rejected
    .