API Overview

Recent Revisions to This Document

VISA Platform Connect: Specifications and Conditions for Resellers/Partners

About the Integrated Solutions

Built by Us
- Adobe Commerce Cloud
  - Release Notes
  - Updating the Adobe Commerce Cloud
  - Configuring the Adobe Commerce Cloud
  - Configuring Security Credentials
  - Configuring Additional Backend Settings
    - Configuring Backend Settings
    - Configuring General Settings
      - Configuring WebService
      - Configuring Device Fingerprinting
      - Configuring the Delivery Address Verification Service
    - Configuring Credit Card Payments
      - Configuring Strong Customer Authentication
      - Configuring Credit Card Settings
      - Configuring Payer Authentication
      - Configuring Save Card for Later Service
      - Configuring reCAPTCHA
    - Configuring the eCheck Payment Module
      - Testing eCheck Payment Settings
    - Configuring Fraud Management
    - Configuring Apple Pay
      - Configuring the Apple Pay Extension
      - Configuring Apple Pay
    - Configuring Google Pay
    - Configuring Alternate Payments
      - Configuring Klarna
      - Configuring PayPal
      - Configuring Bank Transfers
      - Configuring WeChat Pay
    - Configuring Taxes
      - Configuring Product Tax Classes
      - Configuring Cybersource Tax Services Settings
    - Configuring Transactional Emails
    - Configuring Cron Settings
    - Configuring Tokens
    - Multi-Shipping Feature
    - Node Implementation
  - Support
- OpenCart
  - Release Information
  - Installation
  - Configuration Overview
  - Enable Basic Configuration
  - Enable Unified Checkout
  - Enable Tokenization
  - Enable Fraud Management
  - Enable 3-D Secure (Payer Auth)
  - Enable eCheck
  - Enable Reporting
  - Enforcing Strong Customer Authentication
  - Scheduling Report Generation
    - Setting Up Cron Scheduler for Linux
    - Setting Up Cron Scheduler for Mac
    - Setting Up Task Scheduler for Windows
  - Using the Plugin
    - Order Management
      - Order Status
      - Order Management Workflows
        After-Authorization Workflow
        After-Capture Workflow
        After-Refund Workflow
    - Customer Tasks
      - Saving Credit/Debit Card Information
      - Selecting a Default Credit/Debit Card
      - Cancelling an Order
    - Merchant Tasks
      - Processing a Cancelled Order
      - Processing a Merchandise Return
    - Fraud Management
    - Reporting
  - Testing
  - Upgrading
  - Troubleshooting Assistance
- Oracle NetSuite
  - Processor Support
  - Release Notes
  - SuiteApp Installation and Update
    - Installing SuiteApp
    - Installing the SuiteApp Update
    - Installing SuiteApp from Legacy Profile
  - Configuring SuiteApp
  - Configuring Payment Methods
    - Configuring Automatic Payment Methods
    - Configuring Credit and Debit Payment Methods
    - Configuring Order Management Payment Methods
    - Configuring Payment Card Token Payment Method
    - Configuring the ACH Payment Method
    - Configuring the ACH Token Payment Method
    - Uploading a Payment Method Logo
  - Mapping Payment Methods
  - Mapping Check for Card Types
  - Configuring Payment Processing Profiles
  - Configuring Reports
    - Configuring Reports
    - Configuring the Schedule for the Transaction Request Report
    - Configuring the Schedule for Payment Batch Detail Report
    - Configuring the Schedule for Conversion Detail Report
    - Creating a Reporting Script
  - Configuring Invoicing
    - Enabling the Custom Transaction Feature for Invoicing
    - Setting Up an Invoicing for the Pay by Link Feature
    - Creating a New Invoice
    - Updating an Existing Invoice
    - Sending an Invoice
    - Voiding an Invoice
    - Searching for an Invoice
    - Invoicing using the Webstore
  - Enabling Payment Instrument Support
  - Enabling a Payment Facilitator
  - Enabling Network Tokenization
  - Oracle NetSuite Merchant-Initiated Transactions
    - Initial Authorization of External Merchant Initiated Transactions
  - Reference Information
    - Testing Endpoints
    - Reason Codes for Oracle NetSuite
    - Export Execution Logs
    - Support
- PrestaShop
  - Release Information
  - Installation
  - Configuration
    - Configuring Plugin Settings
      - Configuration Settings
    - Enabling Installment Payments
    - Enabling Grace Period Payments
    - Enforcing Strong Customer Authentication
    - Enabling Apple Pay
      - Setting Up Apple Pay
    - Enabling Google Pay
      - Generating a Google reCAPTCHA Site Key and Secret Key
    - Scheduling Report Generation
      - Setting Up Cron Scheduler for Linux
      - Setting Up Cron Scheduler for Mac
      - Setting Up Task Scheduler for Windows
  - Using the Plugin
    - Order Management
      - Order Status
      - Order Management Workflows
        After-Authorization Workflow
        After-Capture Workflow
        After-Refund Workflow
    - Customer Tasks
      - Saving Credit/Debit Card Information
      - Selecting a Default Credit/Debit Card
      - Cancelling an Order
    - Merchant Tasks
      - Processing a Cancelled Order
      - Processing a Merchandise Return
    - Fraud Management
    - Reporting
  - Testing
  - Upgrading
  - Troubleshooting
    - Configuring and Testing Email
    - Configuring Order Status Visibility
    - Troubleshooting Assistance

Built by Our Partners
- BigCommerce
  - Release Information
  - Requirements and Prerequisites
  - Supported Features
  - Configuring BigCommerce
    - Enabling the Extension
    - Connecting to Cybersource
      - Configuration Settings
  - Upgrade

Configuring Transactional Emails

When an order is flagged for Decision Manager review, the customer is not informed that their transaction was not fully accepted. If a manual review leads to a rejection of the transaction, the customer is informed that their order is no longer active. You can configure the email sent to the customer.

Follow these steps to configure the transactional emails be sent to the customers:

Go to the Adobe Commerce Cloud console.

On the left panel, choose

Marketing

.

Click

Email Templates

.

In the table, find the Template column, and click the

DM Fail Transaction

template row. The Template Information page opens.

On the Template Information page, complete the required information in the template name, subject, and content text boxes.

Click

Save Template

.

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