Order Management
This section describes the order management process that occurs after a customer places
an order.
The order management process is handled using these OpenCart office interfaces:
- customers use this interface to place and cancel orders, and save or update stored credit or debit card information.
- merchants use this interface to configure the Plugin and manage orders, which includes these tasks:
- Capture an authorization (multiple partial captures are also supported).
- Reverse an authorization (full authorization is supported).
- Void a capture (standard and partial voids are supported).
- Refund a capture (standard and partial refunds are supported).
- Void a refund (standard and partial voids are supported).
Order Status
Order status is triggered and updated when transactions are processed. The plugin supports custom and default status states for
orders.
Custom order status states:
- Cancel error
- Canceled
- Canceled Reversal
- Chargeback
- Complete
- Denied
- Expired
- Failed
- Order cancelled by merchant
- Partial Refunded
- Partial Voided
- Payment error
- Payment pending for review
- Pending
- Processed
- Processing
- Refund Error
- Refunded
- Reversal
- Shipped
- Void Error
- Voided
Default order status states:
- Processed
- Canceled
- Shipped
- Delivered
- Refunded
Only the shipped and delivered status states can be manually updated.
Order Management Workflows
This section describes the order of events that the merchant completes after a customer
submits an order.