Reference Information

Testing

Testing is not available in the sandbox environment. Cybersource tested and validated the Shopify app before it was release.

Troubleshooting

Contact Cybersource using this email address to troubleshoot transactions and request support: globalpartnersolutionscs@visa.com. Include this information when you contact Cybersource:
  • Cybersource merchant ID
  • Shopify
     store name
  • Shopify
     payment ID
  • Shopify
     reason string and code
  • Date and time
  • Production environment
  • Steps to recreate the error