Reference Information

This section contains reference information to help you use the Cybersource app on
Shopify
.

Testing

You can test your integration before you start accepting payments. To test the application before moving to the production environment, you must request a dedicated the test app from Cybersource. Send to gdlisvpm@visa.com and provide your
Shopify
 domain and store name.
Follow these steps to verify that the app is enabled and configured properly:
  1. In your
    Shopify
     account, and go to your web store.
  2. Add an item to the cart and proceed to checkout.
  3. Enter the shipping information.
  4. Enter the test card information.
  5. Click
    Pay Now
    .
  6. Log in to your
    Business Center
     account.
  7. Review the test transaction.
  8. If there is a problem with the transaction or it does not appear in the
    Business Center
    , contact Cybersource support.

Troubleshooting

Contact Cybersource to troubleshoot transactions and request support. Include this information when you contact Cybersource:
  • Cybersource merchant ID
  • Shopify
     store name
  • Shopify
     payment ID
  • Shopify
     reason string and code
  • Date and time
  • Test or production environment
  • Steps to recreate the error