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Troubleshooting

This section might help you resolve specific issues that can occur during the installation and upgrade processes for the plugin.

Issue: PrestaShop Language Pack Installation Error

You get a
1: Cannot download language pack "en"
 error message when installing the Plugin.
To resolve this issue, complete these steps:
  1. Locate and open the
    Tools.php file
    , which resides in
    htdocs/PrestaShop root/Classes
     directory on your system.
  2. Search for and select this string in the Tools.php file:
    curl_setopt($curl, CURLOPT_SSL_VERIFYPEER, false);
  3. Replace the selected string with this string:
    curl_setopt($curl, CURLOPT_SSL_VERIFYPEER, true);
  4. Save the file and reload your browser page.

Issue: Debug Mode is Enabled in Production

When debug mode is enabled in the production instance, you need to disable it.
  1. Open PrestaShop Back Office and from the Dashboard, select
    Configure > Advanced Parameters
    . The Advanced Parameters page appears.
  2. Select
    Performance
     from the Advanced Parameters page.
  3. Set Debug mode to
    No
    .

Issue: User Interface Appears Incorrectly After a Plugin Upgrade

After upgrading the Plugin, if the user interface looks incorrect, you need to clear the cache.
  1. Open PrestaShop Back Office and from the Dashboard, select
    Configure > Advanced Parameters
    . The Advanced Parameters page appears.
  2. From the Advanced Parameters page, click
    Performance
    .
  3. Click
    Clear Cache
    .