Support

If you require support with the SuiteApp, contact GlobalPartnerSolutionsCS@visa.com and provide these details:
  • Steps to recreate the issue.
  • SuiteApp version. Go to
    Cybersource
     Integration>
    SuiteApp Configuration
    . Click
    SuiteApp Configuration
    . Find the version on the page footer.
  • Export and share the logs. Go to
    Cybersource
     Integration >
    SuiteApp Configuration
     >
    SuiteApp Configuration
     >
    Export Logs
    . The Execution Logs file is now downloaded in your local system. Include the date and time of occurrence of the issue while sharing the logs.
  • Business Center
     merchant ID.
  • Oracle NetSuite
     transaction ID,
    Business Center
     request ID.
  • Payment event screenshots with raw request and raw response visible.
  • Payment processing profile screenshots.
  • Invoicing configuration screenshots (if applicable).
  • Reporting set up screenshots (if applicable)
  • Summary of the issue.