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Configuring Fraud Management

You must configure the
Adobe Commerce Cloud
 to work with Fraud Management to use all of the features.
Follow these steps to configure Fraud Management in the
Adobe Commerce Cloud
:
  1. Click
    Fraud Management
     to expand the section.
  2. From the
    Enable Fraud Management CRON Job
     drop-down list, choose
    Yes
    .
  3. In the
    Fraud Management fail email sender
     option, leave the
    Use system value
     box checked.
  4. In the
    Fraud Management fail email template
     option, leave the
    Use system value
     box checked.
  5. From the
    Settle Fraud Management accepted order automatically
     drop-down list, choose
    Yes
    .
  6. Expand the
    On-Demand Job
     section to see the
    Report Date
     field.
  7. Enter a date to download an accepted or rejected transactions report, and click
    Run
    .
  8. Click
    Save Config
    .

Fraud Management Orders

The
Decision Manager
 rule setting and the response received for authorizations and sales service determine whether the
Adobe Commerce Cloud
 marks the orders as Pending Review.
On the
Decision Manager
 Case Management page, when you change an order from
REVIEW
 to
REJECT
 or
ACCEPT
, the
Adobe Commerce Cloud
 updates payment transaction states periodically (by cron every two minutes) by contacting Cybersource and querying for changes.
In the settings, find the
Adobe Commerce Cloud
 Cron settings and configure them to trigger an
Adobe Commerce Cloud
 task. The task looks for
Decision Manager
 changes in the Cybersource
Business Center
 and updates the
Adobe Commerce Cloud
 Orders accordingly.
If the module detects a change in state, it updates the order status in the
Adobe Commerce Cloud
 from Pending Review to one of these states:
  • Processing
  • Pending
  • Closed
If an order is Pending Review in
Decision Manager
, you cannot prepare an invoice in the
Adobe Commerce Cloud
 until
Decision Manager
 accepts it.

Fraud Management Refunds

Decision Manager
 must either accept or reject an order before issuing a refund. If you reject an order in
Decision Manager
, an Authorization Reversal for the order automatically occurs as part of the Cron process that queries Cybersource for updates in
Decision Manager
.

Configuring Custom Fields

Decision Manager
 supports custom fields known as merchant-defined data fields. You must configure the fields inside
Decision Manager
 in the
Business Center
 to use them. The Cybersource Module for the
Adobe Commerce Cloud
 sends 10 of these fields.
Follow these steps to add custom fields provided by the
Adobe Commerce Cloud
:
  1. Log in to the
    Business Center
     and go to
    Decision Manager
     > Shared Configuration > Custom Fields.
  2. Choose
    Merchant Custom Fields
    .
  3. To add a field, click
    ADD CUSTOM FIELD
    , enter a name, and choose an
    order element
    . Use the list below to map the correct names and elements for each field:
    • Logged-in customer:
      Merchant_defined_data1
    • Account creation date:
      Merchant_defined_data2
    • Purchase History Count:
      Merchant_defined_data3
    • Last Order Date:
      Merchant_defined_data4
    • Member account age:
      Merchant_defined_data5
    • Repeat customer:
      Merchant_defined_data6
    • Coupon Code Used:
      Merchant_defined_data20
    • Discount Amount:
      Merchant_defined_data21
    • Gift Message:
      Merchant_defined_data22
    • Order Source:
      Merchant_defined_data23
    • Shipping Method Code:
      Merchant_defined_data31
    • Shipping Method Description:
      Merchant_defined_data32
  4. Click
    Save
    .
    For detailed instructions on how to add custom fields, see the
    Decision Manager
     Guide. In the
    Business Center
    , go to the left navigation panel, and choose
    Decision Manager > Documentation > Guides
    .