After-Capture Workflow
This workflow comprises the sequence of events that occur after an authorization is
captured. The workflow shows how the order status is updated when the captured
transaction is refunded or voided.
The merchant chooses one of these options:
- Standard refund: If the merchant initiates a standard refundbeforeupdating the order status toshipped, the order status is set toPartial refunded (before shipped)until the refunded amount becomes equal to the captured amount. When the refunded amount becomes equal to the captured amount, the order status is set toRefunded.
- Partial refund: When the merchant selects a refundafterupdating the order status toshipped, the order status is set toPartial refunded (after shipped)until the refunded amount becomes equal to the captured amount. After the refunded amount becomes equal to the captured amount, the order status is set toRefunded. If only a few quantities are captured, only the captured quantities are voided, and the order status is set toPartial payment accepted.
- Void capture: If the merchant voids the capture, the captured transactions are voided. When all quantities of the transaction are captured, the entire order is voided and the order status is set toPayment cancelled.
To refund the amount of an order, merchants can either generate a voucher or
a credit slip for the refund. Depending on the type of refund they select
and whether they issue a voucher or a credit slip, one of these actions
occurs:
- When the merchant chooses Generate a voucher for a partial refund, the sum of the items is not refunded. Instead, a voucher is generated that can be used for future transactions.
- When the merchant choosesGenerate a voucherand enters the amount in the shipping costs field for a partial refund, then a voucher equal to the sum of the items and the shipping amount is generated.
- When the merchant choosesGenerate a credit slipfor a standard refund, the sum of the items is refunded.
- When the merchant chooses bothGenerate a credit slipandRepay shipping costsfor a standard refund, the sum of the items and the shipping amount are both refunded.
- When the merchant chooses bothGenerate a voucherandRepay shipping costsfor a standard refund, a voucher equal to the sum of the items and shipping amount is generated.
- When the merchant chooses bothGenerate a voucherandGenerate credit slipfor a standard refund, a voucher is generated and a refund for the sum of the items is not generated.