On This Page

Cancelling an Order

This task provides the steps a customer takes to cancel an order. They cannot cancel an order if the order is in review with the merchant. The Cancel option is also not available in direct Settlement for Captured and
eCheck
 orders.
  1. Open OpenCart Front Office.
  2. Select
    My Account > Order History
    . The Order history page displays the customer's orders.
  3. Select the View icon for the order. The Order details page appears.
  4. Click the
    Cancel Order
     icon to cancel the order.
    A Cancel Order confirmation notice appears.
  5. Click
    Yes
     on the Cancel Order confirmation notice to cancel the order.
    Above the Order History, a notification appears stating
    Success: Entire order was successfully cancelled.
     The order is cancelled and the order status is set to
    Canceled
    .
    If the order was a sales transaction or was captured, the cancellation is sent to the merchant and the status is set to
    Canceled
    .
    After the customer cancels an order, the merchant can accept or reject the order cancellation (as instructed in Processing a Cancelled Order).
    If the merchant accepts the cancellation request, a refund for the order amount is initiated and the order status is set to
    Refunded
    . If the merchant rejects the cancellation request, the order status is set to
    Denied
    .