Support

If you require support with this software, contact GlobalPartnerSolutionsCS@visa.com and provide this information:
  1. Summary of the issue
  2. Steps to reproduce the issue
  3. Magento platform version
  4. Cybersource plug-in version
  5. Cybersource merchant ID
  6. Configuration screenshots
  7. All the themes/additional extensions installed
  8. Log files:
    system.log
    ,
    debug.log
    ,
    cybs.log
    and
    exception.log
    . To generate logs, navigate to this path in the root directory of Magneto:
    Magento Folder Name\var\log