Transaction Details
Enter the PA transaction ID into the quick search feature to find all legs of a
transaction. For a transaction in which the card is not enrolled, payer authentication
data is located in the Transaction Details window in these sections:
- Request Information section: The service appears in green. You can obtain additional information about related orders by clicking the link on the right.
- Order Information section: The detailed information for the authorization service:
- For Mastercard, the ECI value is 00: Authentication is not required because the customer’s Mastercard card is not enrolled. Other cards have an ECI value of 07.
- The AAV/CAVV area is empty because you receive a value only when the customer is authenticated.
- The XID area is empty because the card is not enrolled.
These are the reason codes you may encounter:
- 465: DAUTHENTICATEEncountered a Payer Authentication problem. Payer could not be authenticated. Authenticate the cardholder before continuing with the transaction.
- 475: DAUTHENTICATEThe cardholder is enrolled in Payer Authentication. Authenticate the cardholder before continuing with the transaction.
- 476: DAUTHENTICATIONFAILEDEncountered a Payer Authentication problem. Payer could not be authenticated. Authenticate the cardholder before continuing with the transaction.
- 261: DINVALIDDATAThe merchant account set up is either invalid or missing on the acquirer’s gatewayCheck Currency – Acquirer ID- Merchant ID combination. If these are configured as expected please reach out to the Acquirer.