Card Not Enrolled

When the card is not enrolled, the result of the enrollment check service appears in green, and the card authorization request (if requested at the same time) proceeds normally.

Transaction Details

Enter the PA transaction ID into the quick search feature to find all legs of a transaction. For a transaction in which the card is not enrolled, payer authentication data is located in the Transaction Details window in these sections:
  • Request Information section: The service appears in green. You can obtain additional information about related orders by clicking the link on the right.
  • Order Information section: The detailed information for the authorization service:
    • For Mastercard, the ECI value is 00: Authentication is not required because the customer’s Mastercard card is not enrolled. Other cards have an ECI value of 07.
    • The AAV/CAVV area is empty because you receive a value only when the customer is authenticated.
    • The XID area is empty because the card is not enrolled.
These are the reason codes you may encounter:
  • 465: DAUTHENTICATE​
    Encountered a Payer Authentication problem. Payer could not be authenticated. Authenticate the cardholder before continuing with the transaction.
  • 475: DAUTHENTICATE​
    The cardholder is enrolled in Payer Authentication.​ Authenticate the cardholder before continuing with the transaction.​
  • 476​: DAUTHENTICATIONFAILED​
    Encountered a Payer Authentication problem. Payer could not be authenticated.​ Authenticate the cardholder before continuing with the transaction.​
  • 261​: DINVALIDDATA​
    The merchant account set up is either invalid or missing on the acquirer’s gateway​
    Check Currency – Acquirer ID- Merchant ID combination. If these are configured as expected please reach out to the Acquirer​.
Card Not Enrolled