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Support and Troubleshooting

Contact support and find troubleshooting resources for the OpenCart integration.

Getting Support

If you require support with installing, configuring, or using this extension, go to Customer Support to raise a support case.
For resold accounts, contact your reseller first.

Required Information

Provide this information:
  • Summary of the issue
  • Steps to reproduce the issue
  • OpenCart version
  • Visa Acceptance Solutions extension version
  • Visa Acceptance for SMB
    Merchant ID
  • Configuration screenshots
  • List of additional themes and extensions installed
  • Log file
  • Any additional information related to the issue