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Support and Troubleshooting
Contact support and find troubleshooting resources for the OpenCart integration.
Getting Support
If you require support with installing, configuring, or using this extension, go to
Customer Support to raise a support
case.
For resold accounts,
contact your reseller first.
Required Information
Provide this information:
- Summary of the issue
- Steps to reproduce the issue
- OpenCart version
- Visa Acceptance Solutions extension version
- Visa Acceptance for SMBMerchant ID
- Configuration screenshots
- List of additional themes and extensions installed
- Log file
- Any additional information related to the issue