Support and Troubleshooting {#opencart-support-troubleshooting}
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Contact support and find troubleshooting resources for the OpenCart integration.

Getting Support
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If you require support with installing, configuring, or using this extension, go to [Customer Support](https://developer.cybersource.com/support/contact-us.md "") to raise a support case.  
For resold accounts, contact your reseller first.

Required Information
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Provide this information:

* Summary of the issue
* Steps to reproduce the issue
* OpenCart version
* Visa Acceptance Solutions extension version
* `Visa Acceptance for SMB` Merchant ID
* Configuration screenshots
* List of additional themes and extensions installed
* Log file
* Any additional information related to the issue