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Frequently Asked Questions

These are frequently asked questions about the
Visa Acceptance for SMB
SuiteApp for Oracle NetSuite.

How do I change or add a Payment Logo?

These NetSuite Guides explain how to work with a payment logo:

How do I check Card Mapping or add a local scheme?

  1. From the SuiteApp menu, choose
    Customization > Lists, Records & Fields > Record Types
    .
  2. Select the custom record
    Card Type Mapping
    , and click
    List
    . A list of card brands and the associated card type IDs appears.
  3. To edit an existing card brand, click
    Edit
    on the required card type line and make your changes.
  4. To add a new brand, click
    New Card Type Mapping
    , and enter the name, card type ID, and card type name.
  5. For the list of Visa Acceptance card type IDs, see
    paymentInformation.card.cardType
    in the
    REST API Field Reference
    .

I am using a Custom Role and Merchant Initiated Transactions are not processing

Verify that you have provided the Payment Instrument permission to the custom role.
The
Payment Type
field in a sales order or cash sale is only supported when the NetSuite Payment Instrument feature is enabled.

What do I need to consider when processing a Merchant Initiated Transaction with an imported TMS token?

When processing a transaction with an imported token, ensure that the associated Network Transaction ID is entered into the
Payment Network Reference
field.

What Acquirers/Processors are supported by the
Visa Acceptance for SMB
SuiteApp?

The
Visa Acceptance for SMB
SuiteApp is processor agnostic, but note that Level II and Level III processing is only supported for these processors:
  • American Express Direct (Level II only)
  • Barclaycard Merchant Services
  • Chase Paymentech Solutions
  • Elavon Americas
  • First Data Compass
  • First Data Nashville Global
  • Global Payments Network
  • OmniPay Direct
  • TSYS Acquiring Solutions
  • Visa Platform Connect

Can I pass my own Reconciliation ID?

To pass your own Reconciliation ID, populate the
Reconciliation ID
field in the Payment subtype of the transaction record before processing the transaction.