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Refund a Transaction

Refund an order by creating a credit memo in the
Adobe Commerce
admin.
Follow these steps to refund an order:
  1. From the list of orders, choose the order you want.
  2. Click
    Invoices
    .
  3. Select the appropriate invoice.
  4. Click
    Credit Memo
    .
  5. Check the item(s) to be refunded.
  6. Verify and if necessary update the
    Refund Totals
    .
  7. Click
    Refund
    .