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Fraud Management Orders
The
Decision Manager
rule setting and the response received for
authorizations and sales service determine whether the Adobe Commerce Cloud
marks the orders as Pending Review. On the
Decision Manager
Case Management page, when you change an order from
REVIEW
to REJECT
or
ACCEPT
, the Adobe Commerce Cloud
updates
payment transaction states periodically (by cron every two minutes) by contacting
Visa Acceptance for SMB
and querying for changes.In the settings, find the
Adobe Commerce Cloud
Cron settings and
configure them to trigger an Adobe Commerce Cloud
task. The task
looks for Decision Manager
changes in the Business Center
and
updates the Adobe Commerce Cloud
Orders accordingly.
If the module detects a change in state, it updates the order status in the
Adobe Commerce Cloud
from Pending Review to one of these states:- Processing
- Pending
- Closed
If an order is Pending Review in
Decision Manager
, you
cannot prepare an invoice in the Adobe Commerce Cloud
until
Decision Manager
accepts it.
Fraud Management Refunds
Decision Manager
must either accept or reject an order before issuing a
refund. If you reject an order in Decision Manager
, an Authorization
Reversal for the order automatically occurs as part of the Cron process that queries
for updates in Decision Manager
.