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Processing a Merchandise Return

When a customer requests to return merchandise, the information appears on the Merchandise Returns page in PrestaShop Back Office. Follow these steps to process the return.
  1. Open PrestaShop Back Office and select
    Customer Service > Merchandise Returns
    . The Merchandise Returns page displays and identifies the order or orders for which customers have requested a return.
  2. Select the order for which you want to process the return. The Edit > Return Merchandise Authorization (RMA) menu displays.
  3. Choose one of these options from the Status drop-down menu and click
    Save
    :
    • Waiting for confirmation
    • Waiting for package
    • Package received
    • Return completed
    The status is updated for the order on the Merchandise Returns page. Next, you can proceed with selecting a return or refund option for the order.
  4. Select
    Orders > Orders
     from the Dashboard.
  5. Select the order for which you want to process a return, and select one of these options:
    • Return products
    • Partial refund