About ISV Plugins

BigCommerce
- Release Information
- Requirements and Prerequisites
- Supported Features
- Configuring BigCommerce
  - Enabling the Extension
  - Connecting to Cybersource
    - Configuration Settings
- Upgrade

Oracle NetSuite
- Processor Support
- Release Notes
- SuiteApp Installation and Update
  - Installing SuiteApp
  - Installing the SuiteApp Update
  - Installing SuiteApp from Legacy Profile
- Configuring SuiteApp
- Configuring Payment Methods
  - Configuring Automatic Payment Methods
  - Configuring Credit and Debit Payment Methods
  - Configuring Order Management Payment Methods
  - Configuring Payment Card Token Payment Method
  - Configuring the ACH Payment Method
  - Configuring the ACH Token Payment Method
  - Uploading a Payment Method Logo
- Mapping Payment Methods
- Mapping Check for Card Types
- Configuring Payment Processing Profiles
- Configuring Reports
  - Configuring Reports
  - Configuring the Schedule for the Transaction Request Report
  - Configuring the Schedule for Payment Batch Detail Report
  - Configuring the Schedule for Conversion Detail Report
  - Creating a Reporting Script
- Configuring Invoicing
  - Enabling the Custom Transaction Feature for Invoicing
  - Setting Up an Invoicing for the Pay by Link Feature
  - Creating a New Invoice
  - Updating an Existing Invoice
  - Sending an Invoice
  - Voiding an Invoice
  - Searching for an Invoice
  - Invoicing using the Webstore
- Enabling Payment Instrument Support
- Enabling a Payment Facilitator
- Enabling Network Tokenization
- Oracle NetSuite Merchant-Initiated Transactions
  - Initial Authorization of External Merchant Initiated Transactions
- Reference Information
  - Testing Endpoints
  - Reason Codes for Oracle NetSuite
  - Export Execution Logs
  - Support

PrestaShop
- Release Information
- Installation
- Configuration
  - Configuring Plugin Settings
    - Configuration Settings
  - Enabling Installment Payments
  - Enabling Grace Period Payments
  - Enforcing Strong Customer Authentication
  - Enabling Apple Pay
    - Setting Up Apple Pay
  - Enabling Google Pay
    - Generating a Google reCAPTCHA Site Key and Secret Key
  - Scheduling Report Generation
    - Setting Up Cron Scheduler for Linux
    - Setting Up Cron Scheduler for Mac
    - Setting Up Task Scheduler for Windows
- Using the Plugin
  - Order Management
    - Order Status
    - Order Management Workflows
      - After-Authorization Workflow
      - After-Capture Workflow
      - After-Refund Workflow
  - Customer Tasks
    - Saving Credit/Debit Card Information
    - Selecting a Default Credit/Debit Card
    - Cancelling an Order
  - Merchant Tasks
    - Processing a Cancelled Order
    - Processing a Merchandise Return
  - Fraud Management
  - Reporting
- Testing
- Upgrading
- Troubleshooting
  - Configuring and Testing Email
  - Configuring Order Status Visibility
  - Troubleshooting Assistance

VISA Platform Connect: Specifications and Conditions for Resellers/Partners

On This Page

Processing a Cancelled Order

When a customer cancels an order, a request is sent to the merchant and the order status is set to Cancelled
. Merchants can accept or reject an order that a customer cancels.

Open OpenCart Back Office and select

Orders

from the Dashboard.

Locate and select the checkbox next to the order the customer cancelled.

Click the View icon. Under Order Details, the information for that order displays.

Under Add Order Status
, choose the order status that describes your processing of the cancellation.