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Processing a Merchandise Return
When a customer requests to return merchandise, the information appears on the
Merchandise Returns page in OpenCart Back Office. Follow these steps to process the
return.
- Open OpenCart Back Office and selectSales > Returns. The Product Returns page displays and identifies the order or orders for which customers have requested a return.
- Select the check box next to the order for which you want to process the return. Then click the Edit icon. The Edit Product Return page displays.
- In the Product Information and Reason for Return pane, choose one of these options from the Return Action drop-down menu:
- Credit issued
- Refunded
- Replacement Sent
The status is updated for the order on the Merchandise Returns page. Next, you can proceed with selecting a return or refund option for the order. - SelectOrdersfrom the Dashboard.
- Select the order for which you want to process a return, and select one of these options:
- Return products
- Partial refund