About ISV Plugins

BigCommerce
- Release Information
- Requirements and Prerequisites
- Supported Features
- Configuring BigCommerce
  - Enabling the Extension
  - Connecting to Cybersource
    - Configuration Settings
- Upgrade

Oracle NetSuite
- Processor Support
- Release Notes
- SuiteApp Installation and Update
  - Installing SuiteApp
  - Installing the SuiteApp Update
  - Installing SuiteApp from Legacy Profile
- Configuring SuiteApp
- Configuring Payment Methods
  - Configuring Automatic Payment Methods
  - Configuring Credit and Debit Payment Methods
  - Configuring Order Management Payment Methods
  - Configuring Payment Card Token Payment Method
  - Configuring the ACH Payment Method
  - Configuring the ACH Token Payment Method
  - Uploading a Payment Method Logo
- Mapping Payment Methods
- Mapping Check for Card Types
- Configuring Payment Processing Profiles
- Configuring Reports
  - Configuring Reports
  - Configuring the Schedule for the Transaction Request Report
  - Configuring the Schedule for Payment Batch Detail Report
  - Configuring the Schedule for Conversion Detail Report
  - Creating a Reporting Script
- Configuring Invoicing
  - Enabling the Custom Transaction Feature for Invoicing
  - Setting Up an Invoicing for the Pay by Link Feature
  - Creating a New Invoice
  - Updating an Existing Invoice
  - Sending an Invoice
  - Voiding an Invoice
  - Searching for an Invoice
  - Invoicing using the Webstore
- Enabling Payment Instrument Support
- Enabling a Payment Facilitator
- Enabling Network Tokenization
- Oracle NetSuite Merchant-Initiated Transactions
  - Initial Authorization of External Merchant Initiated Transactions
- Reference Information
  - Testing Endpoints
  - Reason Codes for Oracle NetSuite
  - Export Execution Logs
  - Support

PrestaShop
- Release Information
- Installation
- Configuration
  - Configuring Plugin Settings
    - Configuration Settings
  - Enabling Installment Payments
  - Enabling Grace Period Payments
  - Enforcing Strong Customer Authentication
  - Enabling Apple Pay
    - Setting Up Apple Pay
  - Enabling Google Pay
    - Generating a Google reCAPTCHA Site Key and Secret Key
  - Scheduling Report Generation
    - Setting Up Cron Scheduler for Linux
    - Setting Up Cron Scheduler for Mac
    - Setting Up Task Scheduler for Windows
- Using the Plugin
  - Order Management
    - Order Status
    - Order Management Workflows
      - After-Authorization Workflow
      - After-Capture Workflow
      - After-Refund Workflow
  - Customer Tasks
    - Saving Credit/Debit Card Information
    - Selecting a Default Credit/Debit Card
    - Cancelling an Order
  - Merchant Tasks
    - Processing a Cancelled Order
    - Processing a Merchandise Return
  - Fraud Management
  - Reporting
- Testing
- Upgrading
- Troubleshooting
  - Configuring and Testing Email
  - Configuring Order Status Visibility
  - Troubleshooting Assistance

VISA Platform Connect: Specifications and Conditions for Resellers/Partners

On This Page

Troubleshooting Assistance

For help with troubleshooting, contact GlobalPartnerSolutionsCS@visa.com and provide the following information:

Summary of the issue

Steps needed to reproduce the issue

Platform version

Plugin version

Platform Merchant ID

Configuration screenshots

List of themes/additional extensions installed

Log file and any other data or screenshots related to the issue