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After-Refund Workflow

This workflow comprises the sequence of events that occur when the merchant voids a refund under specific conditions:
  • When the refund is processed
    before
     the order is shipped, the refund is cancelled and the order status is set to
    Voided
     or
    Partially Voided
    .
  • When the refund is processed
    after
     the order is shipped, the refund is cancelled and the order status is set to
    Voided
     or
    Partially Voided
    .
  • When the voided refund amount is equal to the refund amount, the refund is cancelled and the order status is set to
    Voided
     or
    Partially Voided
    .
OpenCart does not provide an option to return Gift Certificates. For orders associated with Gift Certificates, the services mentioned below are not available:
  • Front Office Cancel
  • Back Office Cancel
  • Void a Capture