Click to Pay
Customer Workflows

This section provides an overview of the
Click to Pay Drop-In UI
user experience. The
Click to Pay Drop-In UI
is designed to provide customers with a friction-free payment experience across many payment experiences. The user experience has been optimized for mobile use and performs equally well on mobile and desktop devices.
Click to Pay
recognizes customers as follows:
  • The customer is a recognized
    Click to Pay
    customer.
  • The customer is not recognized but is a
    Click to Pay
    customer.
  • The customer is a guest at checkout.
These workflows show you the pages a customer encounters based on their status:

Recognized
Click to Pay
Customer

This section provides an overview of the
Click to Pay Drop-In UI
recognized experience. This interaction occurs when a customer’s device is recognized by the
Click to Pay Drop-In UI
.
A customer's device is recognized under these conditions:
  • When the customer has used
    Click to Pay
    on their device through any
    Click to Pay
    channel.
  • If the customer chose to have their device remembered during a previous transaction.

Figure:

Recognized
Click to Pay
Customer

Unrecognized
Click to Pay
Customer

This section provides an overview of the
Click to Pay Drop-In UI
unrecognized experience. This interaction occurs when a customer's device is not recognized by the
Click to Pay Drop-In UI
. This condition occurs when the customer has a
Click to Pay
account but has not used it on their device previously.

Figure:

Unrecognized
Click to Pay
Customer

Guest Customer

This section provides an overview of the
Click to Pay Drop-In UI
guest experience. This interaction occurs when the customer has not created a
Click to Pay
account, or their issuer has not provisioned their card into
Click to Pay
.

Figure:

Guest Customer