Debt Recovery Workflows

A debt recovery transaction is required in order to retrieve outstanding debt in the event of a decline of the end-of-day transaction. A debt recovery transaction is also required in order to remove a card from a deny list. You must remove the card from the deny list within one hour of receiving the authorization approval. These are the ways to recover debt:
  • Merchant-initiated transaction, resubmitted using the card number.
  • Tap-initiated transaction using the EMV track 2 equivalent and EMV tags created when the cardholder returns to enter the transit system.
  • Cardholder-initiated transaction through an e-commerce website or by a phone call.
When the debt recovery transaction is declined, you can request payment using the first ride risk liability model. See the card scheme rules for mass transit transaction chargebacks.

Merchant-Initiated Transaction (MIT) Resubmission

An MIT resubmission is a deferred authorization that originates from your back office. This transaction typically references the original declined end-of-day transaction and uses the card number. Visa allows up to six authorization resubmissions within 14 days.

Figure:

Merchant-Initiated Visa Debt Recovery Flow
Flow diagram illustrating the merchant-initiated Visa debt recovery process.
  1. When the amount exceeds the debt recovery amount limit, the card remains on the deny list.
  2. When the amount is below the debt recovery amount limit, send a sale request. See Merchant-Initiated Sales for Debt Recovery with Stored Card Data.
  3. When the transaction is declined, keep the card on the deny list.
  4. When the transaction is successful, remove the card from the deny list.

Tap-Initiated

Tap-initiated debt recovery occurs when the cardholder returns to the transit gate and the validator recognizes a new contactless tap.
You may deny the rider entrance unless the tap-initiated debt recovery is attempted in real time while the cardholder is at the gate. The authorization request uses the EMV track 2 equivalent and EMV tags from the new tap and includes a future capture date.

Figure:

Cardholder-Initiated Debt Recovery Flow
Flow diagram illustrating the tap-initiated debt recovery process.
  1. Cardholder taps their card to enter the transit system.
  2. You submit a new authorization request using the EMV track 2 equivalent and EMV tags created by the validator and a capture date in the future.
  3. When the transaction is declined, keep the card on the deny list.
  4. When the transaction is successful, remove the card from the deny list.

Cardholder-Initiated Debt Recovery

These are the scenarios for a cardholder-initiated debt recovery:
  • E-commerce, at your website.
  • Mail order or telephone order (MOTO), on a phone call.
For e-commerce and MOTO payment services, see the
Payments Developer Guide
 .

Figure:

Cardholder-Initiated Debt Recovery Flow
Flow diagram illustrating the tap-initiated debt recovery process.
  1. Cardholder contacts you through your website or by phone call.
  2. You process a card-not-present authorization.
  3. When the request is successful, remove the card from the deny list.
  4. When the request fails, leave the card on the deny list.