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Transaction Statuses Workflow

This workflow shows the statuses that can occur at each stage of processing a sale and refund.

Figure:

Transaction Statuses Workflow
  1. When a customer begins to check out, you send a sale request to
    Cybersource
     and receive one of these possible statuses:
    • FAILED
      : The sale cannot be completed.
    • PENDING
      : The sale request is accepted but is not completed. Send the check status request to retrieve status updates.
  2. You send a check status request to
    Cybersource
     to verify the sale status and receive one of these statuses:
    • ABANDONED
      : The customer did not complete the payment using the redirect URL.
    • FAILED
      : The sale request failed. A failed request can be due to either a rejection or a technical error.
    • PENDING
      : The sale request is accepted but is not completed. Send the check status request as often as necessary to obtain the information that you need.
    • SETTLED
      : The sale request is settled for the requested amount. When the settled amount is deposited into the merchant's bank account, the status updates to
      FUNDED
      .
  3. If a customer returns a purchase, you send a refund request to
    Cybersource
     and receive one of these possible statuses:
    • FAILED
      : The refund request failed.
    • REFUNDED
      : The refund request is accepted but is not completed. Request the check status service to retrieve status updates.
  4. You send a check status request to
    Cybersource
     to verify the refund status and receive one of these statuses:
    • FAILED
      : The refund could not be completed.
    • REFUNDED
      : The settled amount is successfully refunded.
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