On This Page
REST API

Enabling Offline Mode for Offline Sale or Refund Transactions

This section describes how to enable Offline mode on the PAX terminal. When internet connectivity is not available, you can use this mode to process offline sale or refund transactions.
Offline mode is a customizable feature that you can enable in the
Business Center
. The default setting is
Disabled
. For more information, see Customizing the Acceptance Devices App.
IMPORTANT
The recommendation is to resume operating in online mode as soon as internet connectivity is available. In order to do this, you must first disable Offline mode.
Follow these steps to enable Offline mode on the PAX terminal:
  1. On the PAX terminal home screen, open the Acceptance Devices app. The Terminal connected screen appears.
    Acceptance Devices App on PAX Home Screen
  2. Tap the
    Settings
     gear icon.
    Acceptance Devices App Terminal Connected Message Screen
  3. Enter the passcode that you created when setting up the PAX terminal. The Setting screen appears.
    Acceptance Devices App Passcode Screen
  4. Tap
    Offline Mode
    . The current status is shown as
    Disabled
    . The Offline Mode screen appears.
    Acceptance Devices App Access Offline Mode Screen
  5. Toggle
    Enable Offline Mode
     to
    ON
    . The device is now operating in Offline mode.
    Acceptance Devices App Enable Offline Mode Toggle Shown Disabled
    Acceptance Devices App Offline Mode Status Screen
  6. The Terminal connected screen shows that Offline mode is enabled. Tap the back navigation arrow to return to the home screen. You can now process offline sale or refund transactions on the device.
    Acceptance Devices App Terminal Connected Screen Showing Offline Mode Enabled