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Refund and Credit Workflow
This workflow applies to follow-on credits, also known as refunds, and stand-alone credits.
It begins when you send a request for a refund or credit.
Refunds and credits do not happen in real time. All of the credit requests for a day are
typically placed in a file and sent to the processor as a single
batch
transaction. In
most cases, the batch transaction is settled overnight.- The merchant sends the refund or credit request toCybersource.
- For online refunds and credits,Cybersourcevalidates the order information then sends the request to the payment processor.For offline refunds and credits,Cybersourcestores the request in a batch file and sends the batch file to the payment processor after midnight.
- The processor validates the request and forwards it to the acquiring bank.
- The acquiring bank transfers funds to the issuing bank.
IMPORTANT
Not all processors support stand-alone credits.