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Refund a Payment

You can refund a completed payment for the full amount or a partial amount by sending a refund request. P24 supports multiple refund requests when the total amount of all of the refund requests is less than the captured amount.
Requesting a refund requires the request ID from the sale response. The request ID is located in the response field.

Endpoints

Production:
POST
https://api.cybersource.com
/pts/v2/payments/
{id}
/refunds
Test:
POST
https://apitest.cybersource.com
/pts/v2/payments/
{id}
/refunds
The
{id}
 is the request ID contained in the original transaction request.

Response Statuses

Cybersource
 responds to your refund request with one of these statuses as the
status
 field value:
  • FAILED
    : The refund request failed.
  • REFUNDED
    : The refund request is accepted but is not completed. Request the check status service to retrieve status updates. For more information, see Check a Request Status.
When you send a check status request to retrieve an updated refund status, these are the possible responses:
  • FAILED
    : The refund request failed.
  • REFUNDED
    : The settled payment is successfully refunded.

Example: Refunding a Payment

Request
{
    "clientReferenceInformation": {
        "code": "refnum-1234"
    },
    "paymentInformation": {
        "paymentType": {
            "method": {
                "name": "P24"
            },
            "name": "bankTransfer"
        }
    },
    "processingInformation": {
        "actionList": "AP_REFUND"
    },
    "orderInformation": {
        "amountDetails": {
            "totalAmount": "60.00",
            "currency": "PLN"
        }
    }
}
Response to a Successful Request
{
    "_links": {
        "self": {
            "method": "GET",
            "href": "/pts/v2/refunds/7546693022266551304805"
        },
        "status": {
            "method": "POST",
            "href": "/pts/v2/refresh-payment-status/7546693022266551304805"
        }
    },
    "clientReferenceInformation": {
        "code": "refnum-1234"
    },
    "id": "7546693022266551304805",
    "processorInformation": {
        "responseCode": "00006"
    },
    "status": "REFUNDED"
}
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