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Multibanco by Thunes Transaction Workflow

This workflow describes the sequence of events that comprises a successful Multibanco payment and refund.

Figure:

Multibanco Transaction Workflow
  1. The customer begins to checkout on your website and chooses the Multibanco payment method.
  2. You send a sale API request to
    Cybersource
    . For more information, see Process a Sale.
  3. Cybersource
     responds to you with a
    PENDING
     status, Multibanco redirect URL, and sale request ID.
  4. You redirect the customer to the Multibanco URL.
  5. The customer completes the checkout using Multibanco and is redirected to your website.
  6. You send a check status API request to
    Cybersource
    . For more information, see Check a Status.
  7. Cybersource
     responds to you with a
    SETTLED
     status.
  8. You confirm the payment to the customer.
  9. The customer returns the purchase.
  10. You send a refund API request to
    Cybersource
     with the sale request ID. For more information, see Refund a Payment.
  11. Cybersource
     responds to you with a
    REFUNDED
     status and refund request ID.
  12. You send a check status request to
    Cybersource
     to verify the refund status.
  13. Cybersource
     respond to you with a
    REFUNDED
     status.
  14. You confirm the refund to the customer.
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