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Refund a Payment

This section describes how to refund a payment. You can refund a settled payment for the full amount or a partial amount by sending a refund request. Multiple partial refund requests are also supported, and the total amount of all of the refund requests must be less than the settled amount.

Requesting a refund requires the sale request ID from the sale response. The sale request ID is in the

response field.

Endpoints

Production:

POST https://api.cybersource.com/pts/v2/payments/{id}
/refunds

Test:

POST https://apitest.cybersource.com/pts/v2/payments/{id}
/refunds

The

{id}

is the request ID contained in the original transaction request.

Required Fields for Refunding a Payment

clientReferenceInformation.code
orderInformation.amountDetails.currency: Set to
EUR
.
orderInformation.amountDetails.totalAmount
paymentInformation.paymentType.method.name: Set to
MULTIBANCO
.
paymentInformation.paymentType.name: Set to
bankTransfer
.
processingInformation.actionList: Set to
AP_REFUND
.

Example: Refunding a Payment

Request

{
    "clientReferenceInformation": {
        "code": "refnum-1234"
    },
    "paymentInformation": {
        "paymentType": {
            "method": {
                "name": "MULTIBANCO"
            },
            "name": "bankTransfer"
        }
    },
    "processingInformation": {
        "actionList": "AP_REFUND"
    },
    "orderInformation": {
        "amountDetails": {
            "totalAmount": "5.00",
            "currency": "EUR"
        }
    }
}

Response to a Successful Request

{
    "_links": {
        "self": {
            "method": "GET",
            "href": "/pts/v2/refunds/7551890715256012504806"
        },
        "status": {
            "method": "POST",
            "href": "/pts/v2/refresh-payment-status/7551890715256012504806"
        }
    },
    "clientReferenceInformation": {
        "code": "refnum-1234"
    },
    "id": "7551890715256012504806",
        "orderInformation": {
        "amountDetails": {
            "currency": "EUR"
        }
    },
    "processorInformation": {
        "responseDetails": "00006",
        "transactionId": "555912063193",
        "responseCode": "00006"
    },
    "reconciliationId": "XFZ55E5TB5S3",
    "refundAmountDetails": {
        "refundAmount": "5.00"
    },
    "status": "REFUNDED",
    "submitTimeUtc": "2025-08-14T16:14:25Z"
}

Response Statuses for Refunding a Payment

Cybersource responds to your refund request with one of these statuses in the

status

field:

FAILED

: The refund request failed.

REFUNDED

: The refund request is accepted but is not completed. Send a check status request to verify that the status is refunded. For more information, see Check a Status.