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Processing a Refund

This section describes how to process a refund when the app is in Local Mode mode. This type of refund includes a reference to the original transaction for a full or partial transaction amount. Stand-alone credits are also supported in this Acceptance Devices solution. For more information, see Processing a Stand-Alone Credit.

Endpoints

The endpoint is the same for the test and production environments.
Test:
wss://{terminal IP address:port number}/
Production:
wss://{terminal IP address:port number}/

Required Fields for Processing a Refund

type
Set this field to
LinkedRefundRequest
.
transactionId
Set this field to the
id
 field value from the original transaction.

Optional Fields for Processing a Refund

Use the optional amount and currency fields to process a partial refund. Otherwise, the full amount will be refunded.
amountDetails.amount
Set this field to the transaction amount.
amountDetails.currency
Set this field to the currency code.

REST Example: Processing a Refund

Request
{
      "type": "LinkedRefundRequest",
      "transactionId": "8fe5fa21d0814424bcec4997c9dc89c4",
      "amountDetails": {
        "amount": "1.00",
        "currency": "GBP"
      }
}
Mid-Transaction Status Updates
During the transaction, you might receive one or more update responses indicating the current status of the transaction. You can choose to display these updates on your point-of-sale (POS) system.
{
      "type": "TransactionStatusResponse",
      "message": "Status update to display.",
      "canBeAborted": true/false
}
Response to a Successful Request
{
      "type" : "LinkedRefundResponse",
      "message" : "Refund approved",
      "transactionDetails" : {
        "id" : "8fe5fa21d0814424bcec4997c9dc89c4",
        "merchantReferenceCode" : "e94e3aa304514140ae1700ba0959c7c5",
        "submitTimeUtc" : "2023-12-01T20:57:30+0000",
        "captured" : true,
        "amountDetails" : {
          "currency" : "GBP",
          "amount" : "1.00",
          "capturedAmount" : "0.00",
          "refundableAmount" : "0.00"
        }
      },
      "processingDetails" : {
        "status" : "APPROVED",
        "verificationMethod" : "NONE",
        "entryMode" : "NFC_ICC",
        "card" : {
          "expirationMonth" : "12",
          "expirationYear" : "2025",
          "type" : "VISA",
          "maskedPan" : "476173XXXXXX0119",
          "countryCode" : "840"
        }
      },
      "additionalInformation" : {
        "instrumentId" : "7030000000022690119",
        "requestId" : "7014642534986108604008"
      },
      "linkedOperations" : [ {
        "id" : "b383db1aecab46d89f1dbec8b0a9aa90",
        "type" : "REFUND",
        "amount" : "1.00",
        "status" : "APPROVED",
        "submitTimeUtc" : "2023-12-01T20:57:48+0000"
      } ],
      "receipts" : {
        "merchantReceipt" : {
          "preformattedReceipt" : "Merchant Receipt\nCP Test\nSample Street\nUB3 2EA London\nUnited Kingdom\n1234567\n\nVoid\n-£1.00\n\n\nReversal accepted.\n\n\nCard: Payworks VISA\nAccount: **** **** **** 0119\nEntry Mode: Keyed\n\nAuthorization: -\nMerchant ID: **37599\nTerminal ID: ****0063\n\nb383db1aecab46d89f1dbec8b0a9aa90\n21:57:50: 01/12/2023\n\n\n",
          "receiptData" : {
            "lines" : {
              "MERCHANT_DETAILS_PUBLIC_NAME" : {
                "label" : "Name",
                "value" : "CP Test"
              },
              "MERCHANT_DETAILS_ADDRESS" : {
                "label" : "Address",
                "value" : "Sample Street"
              },
              "MERCHANT_DETAILS_ZIP" : {
                "label" : "Zip",
                "value" : "UB3 2EA"
              },
              "MERCHANT_DETAILS_CITY" : {
                "label" : "City",
                "value" : "London"
              },
              "MERCHANT_DETAILS_COUNTRY" : {
                "label" : "Country",
                "value" : "United Kingdom"
              },
              "MERCHANT_DETAILS_CONTACT" : {
                "label" : "Contact",
                "value" : "1234567"
              },
              "MERCHANT_DETAILS_ADDITIONAL_INFORMATION" : {
                "label" : "Additional Information",
                "value" : ""
              },
              "PAYMENT_DETAILS_SCHEME_OR_LABEL" : {
                "label" : "Card",
                "value" : "Payworks VISA"
              },
              "PAYMENT_DETAILS_MASKED_ACCOUNT" : {
                "label" : "Account",
                "value" : "**** **** **** 0119"
              },
              "PAYMENT_DETAILS_SOURCE" : {
                "label" : "Entry Mode",
                "value" : "Keyed"
              },
              "CLEARING_DETAILS_AUTHORIZATION_CODE" : {
                "label" : "Authorization",
                "value" : "-"
              },
              "CLEARING_DETAILS_MERCHANT_IDENTIFIER" : {
                "label" : "Merchant ID",
                "value" : "**37599"
              },
              "CLEARING_DETAILS_TERMINAL_ID" : {
                "label" : "Terminal ID",
                "value" : "****0063"
              },
              "RECEIPT_TYPE" : {
                "label" : "Receipt Type",
                "value" : "Merchant Receipt"
              },
              "TRANSACTION_TYPE" : {
                "label" : "Type",
                "value" : "Void"
              },
              "SUBJECT" : {
                "label" : "Description",
                "value" : ""
              },
              "IDENTIFIER" : {
                "label" : "PWID",
                "value" : "b383db1aecab46d89f1dbec8b0a9aa90"
              },
              "AMOUNT_AND_CURRENCY" : {
                "label" : "Amount",
                "value" : "-£1.00"
              },
              "DATE" : {
                "label" : "Date",
                "value" : "01/12/2023"
              },
              "TIME" : {
                "label" : "Time",
                "value" : "21:57:50"
              },
              "STATUS_TEXT" : {
                "label" : "Information",
                "value" : "Reversal accepted."
              }
            },
            "signatureLineRequired" : false
          }
        },
        "customerReceipt" : {
          "preformattedReceipt" : "Cardholder Receipt\nCP Test\nSample Street\nUB3 2EA London\nUnited Kingdom\n1234567\n\nVoid\n-£1.00\n\n\nReversal accepted.\n\n\nCard: Payworks VISA\nAccount: **** **** **** 0119\nEntry Mode: Keyed\n\nAuthorization: -\nMerchant ID: **37599\nTerminal ID: ****0063\n\nb383db1aecab46d89f1dbec8b0a9aa90\n21:57:50: 01/12/2023\n\n\n",
          "receiptData" : {
            "lines" : {
              "MERCHANT_DETAILS_PUBLIC_NAME" : {
                "label" : "Name",
                "value" : "CP Test"
              },
              "MERCHANT_DETAILS_ADDRESS" : {
                "label" : "Address",
                "value" : "Sample Street"
              },
              "MERCHANT_DETAILS_ZIP" : {
                "label" : "Zip",
                "value" : "UB3 2EA"
              },
              "MERCHANT_DETAILS_CITY" : {
                "label" : "City",
                "value" : "London"
              },
              "MERCHANT_DETAILS_COUNTRY" : {
                "label" : "Country",
                "value" : "United Kingdom"
              },
              "MERCHANT_DETAILS_CONTACT" : {
                "label" : "Contact",
                "value" : "1234567"
              },
              "MERCHANT_DETAILS_ADDITIONAL_INFORMATION" : {
                "label" : "Additional Information",
                "value" : ""
              },
              "PAYMENT_DETAILS_SCHEME_OR_LABEL" : {
                "label" : "Card",
                "value" : "Payworks VISA"
              },
              "PAYMENT_DETAILS_MASKED_ACCOUNT" : {
                "label" : "Account",
                "value" : "**** **** **** 0119"
              },
              "PAYMENT_DETAILS_SOURCE" : {
                "label" : "Entry Mode",
                "value" : "Keyed"
              },
              "CLEARING_DETAILS_AUTHORIZATION_CODE" : {
                "label" : "Authorization",
                "value" : "-"
              },
              "CLEARING_DETAILS_MERCHANT_IDENTIFIER" : {
                "label" : "Merchant ID",
                "value" : "**37599"
              },
              "CLEARING_DETAILS_TERMINAL_ID" : {
                "label" : "Terminal ID",
                "value" : "****0063"
              },
              "RECEIPT_TYPE" : {
                "label" : "Receipt Type",
                "value" : "Cardholder Receipt"
              },
              "TRANSACTION_TYPE" : {
                "label" : "Type",
                "value" : "Void"
              },
              "SUBJECT" : {
                "label" : "Description",
                "value" : ""
              },
              "IDENTIFIER" : {
                "label" : "PWID",
                "value" : "b383db1aecab46d89f1dbec8b0a9aa90"
              },
              "AMOUNT_AND_CURRENCY" : {
                "label" : "Amount",
                "value" : "-£1.00"
              },
              "DATE" : {
                "label" : "Date",
                "value" : "01/12/2023"
              },
              "TIME" : {
                "label" : "Time",
                "value" : "21:57:50"
              },
              "STATUS_TEXT" : {
                "label" : "Information",
                "value" : "Reversal accepted."
              }
            },
            "signatureLineRequired" : false
          }
        }
      }
}
Response to an Unsuccessful Request
If the request is unsuccessful, you receive an error response with details.
{
      "type": "ErrorResponse",
      "message": "Error message to display.",
      "developerDescription": "Detailed description of error."
}