Processing an Offline Transaction

On This Page
This section describes how to enable and disable Offline mode when the app is in Local mode. When internet connectivity is not available, you can use this mode to process offline sale and refund transactions.
Offline mode is a customizable feature that you can enable in the
Business Center
. The default setting is
Disabled
. For more information, see Customizing the Acceptance Devices App.
WARNING
By using this feature, you assume the risk of the failed transactions, increased fraud, and increased chargebacks. Only process offline transactions if required, such as when your internet connection is unavailable. The recommendation is to process online sale transactions instead. For more information, see Processing a Sale.
When internet connectivity is available, you must submit the offline transactions batch for authorization while in Offline mode.

Enabling or Disabling Offline Mode

IMPORTANT
The recommendation is to resume operating in online mode as soon as internet connectivity is available. In order to do this, you must first disable Offline mode.
Follow these steps to enable or disable Offline mode:
  1. In the Acceptance Devices app, tap
    Settings
    .
  2. Enter your Acceptance Devices app passcode.
  3. Tap
    Offline Mode
    .
  4. Toggle Enable Offline Mode to
    ON
     or
    OFF
    .
  5. Tap the back navigation arrow to return to the home screen.

Processing an Offline Sale

This section describes how to process an offline sale when the app is in Local mode. This type of transaction combines an authorization and a capture into a single transaction.

Endpoints

The endpoint is the same for the test and production environments.
Test:
wss://{terminal IP address:port number}/
Production:
wss://{terminal IP address:port number}/

Required Fields for Processing an Offline Sale

type
Set this field to
PaymentRequest
.
merchantReferenceCode
Set this field to a unique, user-defined reference code. The code can consist of up to 50 alphanumeric characters, underscores (_), and dashes (-). Avoid using formatting that resembles a telephone number (XXX-XXX-XXXX) or a Social Security number (XXX-XX-XXXX).
amountDetails.amount
Set this field to the transaction amount.
amountDetails.currency
Set this field to the currency code.

REST Example: Processing an Offline Sale

Request
{"type" : "PaymentRequest",
      "merchantReferenceCode" : "058ed6c3430e436dab91b782f4113fd2",
      "amountDetails" : {
        "amount" : "1.00",
        "currency" : "GBP"
      }}
Mid-Transaction Status Updates
During the transaction, you might receive one or more update responses indicating the current status of the transaction. You can choose to display these updates on your point-of-sale (POS) system.
{"type": "TransactionStatusResponse",
      "message": "Status update to display.",
      "canBeAborted": true/false}
Response to a Successful Request
{"type" : "PaymentResponse",
      "message" : "Payment accepted",
      "transactionDetails" : {
        "id" : "1541387b383d456aabb81cdf558b4e8e",
        "merchantReferenceCode" : "058ed6c3430e436dab91b782f4113fd2",
        "submitTimeUtc" : "2023-12-01T20:24:47+0000",
        "captured" : true,
        "amountDetails" : {
          "currency" : "GBP",
          "amount" : "1.00",
          "capturedAmount" : "1.00",
          "refundableAmount" : "1.00"
        }
      },
      "processingDetails" : {
        "status" : "ACCEPTED",
        "verificationMethod" : "NONE",
        "entryMode" : "NFC_ICC",
        "card" : {
          "expirationMonth" : "12",
          "expirationYear" : "2025",
          "type" : "VISA",
          "maskedPan" : "476173XXXXXX0119",
          "countryCode" : "840"
        }
      },
      "additionalInformation" : {
        "instrumentId" : "7030000000022690119",
        "requestId" : "7014622903166318504010"
      },
      "linkedOperations" : [ ],
      "receipts" : {
        "merchantReceipt" : {
          "preformattedReceipt" : "Merchant Receipt\nCP Test\nSample Street\nUB3 2EA London\nUnited Kingdom\n1234567\n\nSale\n£1.00\n\n\nPlease retain receipt!\n\n\nCard: Payworks VISA\nAccount: **** **** **** 0119\nEntry Mode: Contactless\nAID: A0000000031010\nVerification: None\n\nAuthorization: 938238\nMerchant ID: **37599\nTerminal ID: ****0063\n\n1541387b383d456aabb81cdf558b4e8e\n21:24:51: 01/12/2023\n\n\n",
          "receiptData" : {
            "lines" : {
              "MERCHANT_DETAILS_PUBLIC_NAME" : {
                "label" : "Name",
                "value" : "CP Test"
              },
              "MERCHANT_DETAILS_ADDRESS" : {
                "label" : "Address",
                "value" : "Sample Street"
              },
              "MERCHANT_DETAILS_ZIP" : {
                "label" : "Zip",
                "value" : "UB3 2EA"
              },
              "MERCHANT_DETAILS_CITY" : {
                "label" : "City",
                "value" : "London"
              },
              "MERCHANT_DETAILS_COUNTRY" : {
                "label" : "Country",
                "value" : "United Kingdom"
              },
              "MERCHANT_DETAILS_CONTACT" : {
                "label" : "Contact",
                "value" : "1234567"
              },
              "MERCHANT_DETAILS_ADDITIONAL_INFORMATION" : {
                "label" : "Additional Information",
                "value" : ""
              },
              "PAYMENT_DETAILS_SCHEME_OR_LABEL" : {
                "label" : "Card",
                "value" : "Payworks VISA"
              },
              "PAYMENT_DETAILS_MASKED_ACCOUNT" : {
                "label" : "Account",
                "value" : "**** **** **** 0119"
              },
              "PAYMENT_DETAILS_EMV_APPLICATION_ID" : {
                "label" : "AID",
                "value" : "A0000000031010"
              },
              "PAYMENT_DETAILS_SOURCE" : {
                "label" : "Entry Mode",
                "value" : "Contactless"
              },
              "PAYMENT_DETAILS_CUSTOMER_VERIFICATION" : {
                "label" : "Verification",
                "value" : "None"
              },
              "CLEARING_DETAILS_AUTHORIZATION_CODE" : {
                "label" : "Authorization",
                "value" : "938238"
              },
              "CLEARING_DETAILS_MERCHANT_IDENTIFIER" : {
                "label" : "Merchant ID",
                "value" : "**37599"
              },
              "CLEARING_DETAILS_TERMINAL_ID" : {
                "label" : "Terminal ID",
                "value" : "****0063"
              },
              "RECEIPT_TYPE" : {
                "label" : "Receipt Type",
                "value" : "Merchant Receipt"
              },
              "TRANSACTION_TYPE" : {
                "label" : "Type",
                "value" : "Sale"
              },
              "SUBJECT" : {
                "label" : "Description",
                "value" : ""
              },
              "IDENTIFIER" : {
                "label" : "PWID",
                "value" : "1541387b383d456aabb81cdf558b4e8e"
              },
              "AMOUNT_AND_CURRENCY" : {
                "label" : "Amount",
                "value" : "£1.00"
              },
              "DATE" : {
                "label" : "Date",
                "value" : "01/12/2023"
              },
              "TIME" : {
                "label" : "Time",
                "value" : "21:24:51"
              },
              "STATUS_TEXT" : {
                "label" : "Information",
                "value" : "Please retain receipt!"
              }
            },
            "signatureLineRequired" : false
          }
        },
        "customerReceipt" : {
          "preformattedReceipt" : "Cardholder Receipt\nCP Test\nSample Street\nUB3 2EA London\nUnited Kingdom\n1234567\n\nSale\n£1.00\n\n\nPlease retain receipt!\n\n\nCard: Payworks VISA\nAccount: **** **** **** 0119\nEntry Mode: Contactless\nAID: A0000000031010\nVerification: None\n\nAuthorization: 938238\nMerchant ID: **37599\nTerminal ID: ****0063\n\n1541387b383d456aabb81cdf558b4e8e\n21:24:51: 01/12/2023\n\n\n",
          "receiptData" : {
            "lines" : {
              "MERCHANT_DETAILS_PUBLIC_NAME" : {
                "label" : "Name",
                "value" : "CP Test"
              },
              "MERCHANT_DETAILS_ADDRESS" : {
                "label" : "Address",
                "value" : "Sample Street"
              },
              "MERCHANT_DETAILS_ZIP" : {
                "label" : "Zip",
                "value" : "UB3 2EA"
              },
              "MERCHANT_DETAILS_CITY" : {
                "label" : "City",
                "value" : "London"
              },
              "MERCHANT_DETAILS_COUNTRY" : {
                "label" : "Country",
                "value" : "United Kingdom"
              },
              "MERCHANT_DETAILS_CONTACT" : {
                "label" : "Contact",
                "value" : "1234567"
              },
              "MERCHANT_DETAILS_ADDITIONAL_INFORMATION" : {
                "label" : "Additional Information",
                "value" : ""
              },
              "PAYMENT_DETAILS_SCHEME_OR_LABEL" : {
                "label" : "Card",
                "value" : "Payworks VISA"
              },
              "PAYMENT_DETAILS_MASKED_ACCOUNT" : {
                "label" : "Account",
                "value" : "**** **** **** 0119"
              },
              "PAYMENT_DETAILS_EMV_APPLICATION_ID" : {
                "label" : "AID",
                "value" : "A0000000031010"
              },
              "PAYMENT_DETAILS_SOURCE" : {
                "label" : "Entry Mode",
                "value" : "Contactless"
              },
              "PAYMENT_DETAILS_CUSTOMER_VERIFICATION" : {
                "label" : "Verification",
                "value" : "None"
              },
              "CLEARING_DETAILS_AUTHORIZATION_CODE" : {
                "label" : "Authorization",
                "value" : "938238"
              },
              "CLEARING_DETAILS_MERCHANT_IDENTIFIER" : {
                "label" : "Merchant ID",
                "value" : "**37599"
              },
              "CLEARING_DETAILS_TERMINAL_ID" : {
                "label" : "Terminal ID",
                "value" : "****0063"
              },
              "RECEIPT_TYPE" : {
                "label" : "Receipt Type",
                "value" : "Cardholder Receipt"
              },
              "TRANSACTION_TYPE" : {
                "label" : "Type",
                "value" : "Sale"
              },
              "SUBJECT" : {
                "label" : "Description",
                "value" : ""
              },
              "IDENTIFIER" : {
                "label" : "PWID",
                "value" : "1541387b383d456aabb81cdf558b4e8e"
              },
              "AMOUNT_AND_CURRENCY" : {
                "label" : "Amount",
                "value" : "£1.00"
              },
              "DATE" : {
                "label" : "Date",
                "value" : "01/12/2023"
              },
              "TIME" : {
                "label" : "Time",
                "value" : "21:24:51"
              },
              "STATUS_TEXT" : {
                "label" : "Information",
                "value" : "Please retain receipt!"
              }
            },
            "signatureLineRequired" : false
          }
        }
      }}

Processing an Offline Refund

Follow these steps to process an offline refund with Offline mode enabled:
  1. In the Acceptance Devices app, tap
    Settings
    .
  2. Enter your Acceptance Devices app passcode.
  3. Tap
    Offline Mode
    .
  4. Tap the transaction you want to refund.
  5. Tap
    Refund
    .
  6. Enter the transaction amount.
  7. Tap
    Refund
     to start the transaction.

Submitting an Offline Transactions Batch for Authorization

IMPORTANT
The recommendation is to submit the batch for authorization as soon as internet connectivity is available. To submit a batch, Offline mode must be enabled.
Follow these steps to submit an offline transactions batch for authorization:
  1. In the Acceptance Devices app, tap
    Settings
    .
  2. Enter your Acceptance Devices app passcode.
  3. Tap
    Offline Mode
    .
  4. Tap
    Submit Offline Batch
    .