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Customer Notifications

The Recurring Billing service sends email notifications to customers using the email address stored on the customer token. The system sends notifications for three defined payment events:

Prepayment notification: notification of an upcoming recurring payment.

Successful payment notification: notification of a successful recurring payment.

Failed payment notification: notification of recurring payment failure.

Cybersource sends email notifications from a Cybersource email address.

IMPORTANT

Some mandates require that customers are notified. If notifications are disabled, the merchant is responsible for sending notifications to satisfy any mandates requirments.

You can disable notifications in the Recurring Billing settings in the Business Center. See the Recurring Billing User Guide
.

Example: Notification of Upcoming Subscription Payment

Hello,

Your recurring subscription will be charged to your payment card on file on

${paymentDate}

Subscription ID
:

${subscriptionId}

Subscription Name
:

${subscriptionName}

Billing Amount
:

${billingAmount} ${currency}

Set-up Fee
:

${setupFee} ${currency}

Thank you,

${merchantName}

Example: Notification of Successful Subscription Payment

Hello,

Your recurring subscription has been successfully charged to your payment card on file.

Subscription ID
:

${subscriptionId}

Subscription Name
:

${subscriptionName}

Billing Amount
:

${billingAmount} ${currency}

Set-up Fee
:

${setupFee} ${currency}

Transaction ID
:

${transactionId}

Transaction Date
:

${paymentDate}

Thank you,

${merchantName}

Example: Notification of Failed Subscription Payment

Hello,

Your recurring subscription has failed to charge to your payment card on file.

Subscription ID
:

${subscriptionId}

Subscription Name
:

${subscriptionName}

Billing Amount
:

${billingAmount} ${currency}

Setup Fee
:

${setupFee} ${currency}

Transaction ID
:

${transactionId}

Transaction Date
:

${paymentDate}

Thank you,

${merchantName}