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REST API
System Retry Logic
Cybersource
automatically retries failed recurring payments based on the
type of decline received from the service. The service retries the internal and external
payment declines.If the recurring billing service encounters an internal processing error without sending
the request out to the banking network, the service retries the payment until the error
is resolved.
If the recurring billing service encounters an external processing error when the request
is sent out to the banking network,
Cybersource
retries the payment
before changing the subscription status to suspended. The maximum of retries is five
times and is based on the billing frequency. During the retry period, Cybersource
changes the subscription status to delinquent.This example shows the system retry logic based on the billing frequency:
- Daily: retry 1 hour later, 1 time
- Monthly: retry every 2 days, 5 times
- Weekly: retry every 1 day, 3 times
- Yearly: retry every 15 days, 3 times