Accessing Device Logs on a Test or Debug PAX Terminal

Device logs are useful for troubleshooting terminal-related issues on a test or debug terminal. These are the types of logs that you can access on a PAX terminal using a Windows computer:
  • BroadPOS logs:
     These logs are named
    broadpos_logyyyymmdd.log
     and are stored in
    /sdcard/Android/data/com.pax.us.pay.std.broadpos.p2pe/files
    .
  • POSLink logs:
     These logs are named
    POSLINKyyyymmdd.log
     and are located in the root folder.
IMPORTANT
You cannot access the device logs directly on a live terminal. To get access to live device logs, contact terminals@cybersource.com.

Accessing the BroadPOS Log on a Test or Debug PAX Terminal

You can use the BroadPOS log to troubleshoot and debug the PAX terminal. Follow these steps to access the BroadPOS log using a Windows computer:
  1. Connect the PAX terminal to a Windows computer using the USB cable provided with the terminal. The computer detects the terminal.
  2. Open
    File Explorer
    .
  3. Choose the
    A35
     device folder.
  4. Click
    Internal storage > Android > data > comp.pax.us.pay.std.broadpos.p2pe
     in the device folder.
  5. Choose a BroadPOS log file. The BroadPOS log file names start with
    BroadPOS
     and append the date to the file names in this format:
    BroadPOS_logYYYYMMDD
    .