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Getting Started with the PAX A35 Terminal

Use the information is this section to get started with using the PAX A35 payment terminal.

Ordering PAX Terminal Equipment

Use this information to order PAX terminal test and production equipment in the European Union (EU), United Kingdom (UK), and United States (US). The ordering procedures described here vary due to differences in regional regulations and procedures.

Ordering PAX Terminal Test Equipment in the US

If you are located within the US, you can order equipment to test your integration and various payment workflows with the
Cybersource
 Card Present Gateway.
Two types of devices are available to order in this region.
Test device
A test device is intended for development and testing purposes only. It can be used to download applications that have been published in PAXSTORE. It cannot process live transactions.
Use case:
 Order a test device if you plan to integrate the Acceptance Devices | PAX Acceptance Devices App and want to run test transactions using the Acceptance Devices app on the PAX terminal.
Debug device
A debug device is required when you are developing your own application. You can do these things with a debug device:
  • Install Android package kits (APKs)
  • Transfer files using a USB cable
  • Download published applications from PAXSTORE
Like the test device, the debug device is intended for development purposes only and cannot be used for live transactions.
Use case:
 Order a debug device if you plan to use the Acceptance Devices | PAX All-in-One Solution and want to integrate your custom application into this solution.
You can order this test equipment in the US:
  • Test card reader (payment terminal). Model does not include an integrated printer.
  • Debug card reader (payment terminal). Model does not include an integrated printer.
  • Test card, which can be used with a test or debug card reader.
The standard testing equipment box contains these items:
  • Test or debug card reader. Model does not include an integrated printer.
  • USB Type-C cable (power input).
  • Multifunctional connector cable.

Order PAX Terminal Test Equipment in the US

Follow these steps to order PAX terminal test equipment in the US.
  1. To order a test device, visit the US Fulfillment page and follow the ordering instructions.
  2. To order a debug device, contact terminalfulfillment@visa.com.

Ordering PAX Terminal Test Equipment in the EU and UK

If you are located within the EU or UK, you can order equipment to test your integration and various payment workflows with the
Cybersource
 Card Present Gateway.
One type of device is available to order in these regions.
Debug device
A debug device is required when you are developing your own application. You can do these things with a debug device:
  • Install Android package kits (APKs)
  • Transfer files using a USB cable
  • Download published applications from PAXSTORE
Like the test device, the debug device is intended for development purposes only and cannot be used for live transactions.
Use case:
 Order a debug device if you plan to use the Acceptance Devices | PAX All-in-One Solution and want to integrate your custom application into this solution.
You can order this test equipment in the EU and UK:
  • Debug card reader (payment terminal). Model does not include an integrated printer.
  • Test card.
The standard testing equipment box contains these items:
  • Debug card reader. Model does not include an integrated printer.
  • USB Type-C cable (power input).
  • Multifunctional connector cable.

Order PAX Terminal Test Equipment in the EU and UK

Follow this step to order PAX terminal test equipment in the EU and UK.
  1. Visit the Fulfillment page for your region and follow the ordering instructions:
    • EU Fulfillment: When ordering test equipment from the EU, you must have your company's Value-Added Tax (VAT) ID and Economic Operators Registration and Identification (EORI) number available to enter on your order. If this information is not provided, your shipment might be delayed.
    • UK Fulfillment: When ordering test equipment from the UK, you must have your company's Value-Added Tax (VAT) ID available to enter on your order. If this information is not provided, your shipment might be delayed.

Ordering PAX Terminal Production Equipment in All Regions

Production PAX terminals are designed to process live payment transactions using the
Cybersource
 Card Present Gateway. Production devices are intended for deployment in live environments and are the only type approved for market use.
IMPORTANT
For security reasons, APKs cannot be installed directly on live devices. Application updates must be delivered through PAXSTORE to ensure a secure and controlled distribution.
For small-quantity orders, place your order directly on the Fulfillment page. For help with bulk orders or questions about complex hardware distribution, contact terminalfulfillment@visa.com.
You can order this production equipment in all regions:
  • Card reader (payment terminal). Model does not include an integrated printer.
The standard PAX equipment box contains these items:
  • Card reader. Model does not include an integrated printer.
  • USB Type-C cable (power input).
  • Multifunctional connector cable.

Order PAX Terminal Production Equipment in All Regions

Follow this step to order PAX terminal production equipment in all regions.
  1. Visit the Fulfillment page for your region and follow the ordering instructions:
    • EU Fulfillment: When ordering test equipment from the EU, you must have your company's Value-Added Tax (VAT) ID and Economic Operators Registration and Identification (EORI) number available to enter on your order. If this information is not provided, your shipment might be delayed.
    • UK Fulfillment: When ordering test equipment from the UK, you must have your company's Value-Added Tax (VAT) ID available to enter on your order. If this information is not provided, your shipment might be delayed.
    • US Fulfillment: You are not required to provide VAT and EORI information when ordering for US fulfillment.

Signing Up for a Test or Production Account

Use this information to sign up for test (sandbox) and production (live) accounts. Perform integration and testing in your test account. After receiving a go-live approval, use your production account to process live transactions on the PAX terminal.
IMPORTANT
Test credentials do not work in the production environment, and production credentials should never be used for testing.

Sign Up for a Test or Production Account

Follow these steps to sign up for test (sandbox) and production (live) accounts.
  1. Sign up for a test account.

    ADDITIONAL INFORMATION

    Visit the Test Account sign-up page to complete account registration.
  2. Request a production account.

    ADDITIONAL INFORMATION

    Contact your Solution Delivery team. They will guide you through the go-live process and enable production processing on your PAX terminal.

Setting Up the PAX Terminal

Use the information in this section to set up the PAX A35 terminal. This device is designed for fixed-lane environments and is powered through its connection to a point-of-sale (POS) system. It does not include an integrated printer and does not support battery-powered operation.
The product drawing show the PAX device features. The table provides descriptions of the function keys on the physical keypad of the PAX terminal.

Figure:

PAX A35 Product Drawing with Features Labeled
PAX A35 Product Drawing of Front and Two Side Views, with Features Labeled
PAX A35 Function Keys
Function Key Icon
Description
Image of the PAX A35 Cancel/Clear function key, a red, square key with a black X in the center
Cancel/Clear
: When navigating menus, press this key to cancel (close) the current screen and return to the previous menu. When entering data, press this key to clear all previously entered characters and numbers. You can then re-enter data on the current screen.
PAX A35 Replace/Delete function key, an orange, rectangular key with a black, left-pointing arrow in the center
Replace/Delete
: When entering data, press this key to replace or delete previously entered data, one character at a time. For example, if you enter a wrong number during PIN entry, use this key to backspace and enter the correct number.
PAX A35 Enter/Confirm function key, a green, square key with a black circle in the center
Enter/Confirm
: When entering data, press this key to submit (enter) the data. For example, when entering a PIN. When navigating menus, press this key to confirm the action shown or described on the terminal screen. For example, when confirming the transaction amount.

Access the Multifunctional Connector Cable Port on the PAX Terminal

Have a screwdriver available to remove the screws from the compartment cover.
The multifunctional port is located in the compartment on the back of the PAX terminal. Access the port so that you can connect the cable to the PAX terminal. For more information, see Connect the Multifunctional Connector Cable to the PAX Terminal.

Figure:

PAX A35 Compartment
PAX A35 Back Compartment with Arrows Pointing to Screws for Removal
Follow these steps to remove the back cover and access the multifunctional port.
  1. Use a screwdriver to loosen the two compartment cover screws.
  2. Remove the screws and set them aside. You will reinstall the screws later.
  3. Slide the rear cover off the terminal to access the multifunctional port compartment.
  4. After you connect the multifunctional connector cable to its port in the compartment, replace the cover and screws.
  5. Tighten the screws to secure the compartment cover. Do not over-tighten the screws.

Connect the Multifunctional Connector Cable to the PAX Terminal

Have a screwdriver available to attach the cover to the terminal. For information about accessing the multifunctional port, see Access the Multifunctional Connector Cable Port on the PAX Terminal.
Follow these steps to connect the multifunctional connector cable to the PAX terminal.
  1. Locate the multifunctional port plug on the multifunctional connector cable.

    ADDITIONAL INFORMATION

    Figure:

    PAX A35 Multifunctional Connector Cable with Parts Labeled
    PAX A35 Multifunctional Connector Cable with Parts Labeled
  2. Insert the port plug into the multifunctional port in the compartment on the back of the PAX terminal.

    ADDITIONAL INFORMATION

    Figure:

    PAX A35 Back Compartment Showing Multifunctional Port and Connector Cable Attachment
    PAX A35 Back Compartment Showing Multifunctional Port and Connector Cable Attachment
  3. Make sure to place the cable into the channel located at the end of the compartment so that the cover can be closed over it.
  4. Replace the cover on the terminal and slide it closed over the cable and compartment.
  5. Replace each screw in its hole and tighten with a screwdriver until the cover is secure. To avoid damaging the terminal, do not over-tighten the screws.

Connect and Power the PAX Terminal

Before connecting and powering the PAX terminal, ensure that the multifunctional connector cable is securely attached to the terminal. For more information, see Connect the Multifunctional Connector Cable to the PAX Terminal.
The fixed-lane PAX terminal does not have a battery and must be connected to a power source using the USB Type-C cable and the power source unit.
Follow these steps to connect and power the PAX terminal.
  1. Insert the small plug on the USB Type-C cable into the Type-C port (power input) on the multifunctional connector cable.
  2. Insert the USB plug on the USB Type-C cable into the power supply unit.
  3. Connect the power supply unit to a power outlet. The terminal powers on automatically.

Default Passwords for the PAX Terminal

The Settings and Developer Options menus on the PAX terminal are password protected. Use the default passwords in this section to access these menus.
Before you start configuring the terminal, change the default Settings password to a unique, secure one. For more information, see Create a Password for the PAX Terminal Settings Menu.
You are prompted for the Developer Options password on test devices only.
Settings password
pax9876@@
Developer option password (for use with test devices only)
Dev9876@@
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