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Timeout Void for a Sale or a Stand-Alone Credit Transaction

When you do not receive a response message after requesting a capture, sale,
refund
, or
credit
, this feature enables you to void the transaction that you requested.
Include the
clientReferenceInformation.transactionId
 field in the original request for a capture, sale,
refund
, or
credit
. The value of the merchant transaction ID must be unique for 180 days.
When the original transaction fails, the response message for the reversal request includes these fields:
  • voidAmountDetails.originalTransactionAmount
  • processorInformation.responseCode

Endpoint

Production:
POST
https://api.cybersource.com
/pts/v2/voids/
Test:
POST
https://apitest.cybersource.com
/pts/v2/voids/

Required Fields for a Time-Out Void for a Capture, Sale,
Refund
, or
Credit

Use these fields to request a timeout void for a refund
:

REST Example: Time-Out Void for a
Sale or Stand-Alone Credit or Refund

Request
{
  "clientReferenceInformation": {
    "transactionId": "1234231332213112"
  }
}
Response to a Successful Request
{
  "_links": {
    "self": {
      "method": "GET",
      "href": "/pts/v2/voids/7171468281307104511992"
    }
  },
  "clientReferenceInformation": {
    "code": "CNP Ref1",
    "transactionId": "1234231332213112"
  },
  "id": "7171468281307104511992",
  "orderInformation": {
    "amountDetails": {
      "currency": "AUD"
    }
  },
  "processorInformation": {
    "retrievalReferenceNumber": "296327133309",
    "settlementDate": "0531",
    "responseCode": "00"
  },
  "reconciliationId": "7171468121957104411992",
  "status": "VOIDED",
  "submitTimeUtc": "2024-05-31T09:13:48Z",
  "voidAmountDetails": {
    "currency": "aud",
    "voidAmount": "101.00"
  }
}
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