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Refund
Refund
Refunds are payment refunds from a merchant to the cardholder after a
cardholder pays for a product or service and that payment is captured by the merchant. When a
refund request is successful, the issuer transfers funds from the merchant bank (acquirer)
account to the customer's account. It typically takes 2 to 4 days for the acquirer to transfer
funds from your merchant account.
There are two types of refunds: a
follow-on refund
that is linked to
an original capture or sale, and a stand-alone credit
that is not linked to an original
capture or sale.WARNING
You should carefully control access to your
refund and
credit services. Do not request
this service directly from your customer interface. Instead, incorporate this service as part
of your customer service process. This process reduces the potential for fraudulent
transactions.Follow-on Refund
Follow-on Refund
Follow-on refunds use the sale request ID to link the refund to the
original sale transaction. This request ID is returned during the sale request and is used
in all subsequent follow-on refunds associated with the original transaction. The request ID
links the transaction to the customer’s billing and account information, so you are not
required to include those fields in the credit request.
Unless otherwise specified,
refunds
must be requested within 180 days of a settlement. You can request multiple
follow-on refunds
against a single
capture or sale transaction as long as the total amount does not exceed the original
purchase amount. To perform multiple follow-on refunds
, use the same request ID in each request.Stand-Alone Credits
Stand-alone credits are not connected to an original transaction. Stand-alone credits do
not have a time restriction, and they can be used to issue refunds more than 180 days after
a transaction settlement.