eCheck Credits and Refunds

You may issue credits and refunds for eCheck transactions. The following requirements apply:
  • The original eCheck transaction must have been processed through the Payment Gateway.
  • eCheck refunds must be submitted with the transaction ID of the original eCheck transaction.
  • The amount of the refund must be less than or equal to the amount of the original transaction.
  • The sum of multiple refunds submitted against the original transaction must be less than or equal to the amount of the original transaction.
  • Your eCheck settlement sub-account must contain available funds (funds that are no longer in the holding period) to cover the refund. If your account does not contain sufficient funds, the refund is rejected.