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Reactivate a Suspended Subscription

You can reactivate a suspended subscription for the next billing cycle.
Follow these steps to reactivate a subscription:
  1. In the Business Center, navigate to
    Recurring Billing
     >
    Manage Subscriptions
    . The Manage Subscriptions page opens.
  2. Find the subscription and click the subscription code. The Subscription Details page opens.
  3. To reactivate the subscription, click
    Change Status
     and then select
    Reactivate
    . The confirmation window appears.
  4. Depending on the reactivation settings:
    1. Ask each time before reactivating
      : the system will display information about the number and total monetary amount of missed payments that occurred when the subscription was in a suspended state. You can then choose one of these options:
      1. Process missed payments and fees
        : processes the transactions that were missed when the subscription was suspended.
      2. Only process future payments
        : does not process the transactions that were missed when the subscription was suspended.
    2. Always process all missed payments
      : the system will display information about the number and total monetary amount of missed payments that occurred when the subscription was in a suspended state
    3. Don’t process any missed payments
      : the system will display a total amount equal to 0.00.
  5. Click
    Reactivate
    .
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