Electronic Benefit Transfer

Welfare departments use Electronic Benefit Transfer (EBT) payment cards to issue benefits. In the United States, common EBT benefits fall into two categories: food and cash.

This feature enables you to submit purchase and credit requests on EBT cards and vouchers.

Federal law mandates that you cannot deny an EBT transaction because of technical problems such as a non-working terminal or a non-working PIN pad. When a technical problem prevents you from initiating an EBT transaction, you must complete an EBT voucher transaction, which is similar to a verbal authorization. Telephone the issuer to receive the approval information verbally, and capture all the approval information on one of the paper vouchers you received with the EBT network device. When the EBT system is back online, enter the voucher information into the EBT device to complete the transaction.