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About This Guide

VISA Platform Connect: Specifications and Conditions for Resellers/Partners

Introducing Webhooks
- Webhooks Benefits
- Webhooks Requirements
- Webhooks Workflow Options

Set Up Webhooks
- Mutual Trust Subscriptions
  - Set Up Server Security
  - Creating a Shared Secret Key Pair
  - Request a Digital Signature Key
    - Required Fields for Digital Signature Key
    - Example: Requesting a Digital Signature Key
  - Products and Events
    - Request a List of Products and Events
    - Example: Requesting a List Products and Event
  - Subscribe to Webhooks Using Mutual Trust
    - Required Fields for Subscribing to Webhooks Using Mutual Trust
    - Optional Fields for Subscribing to Webhooks Using Mutual Trust
    - Example: Creating a Webhook Subscription Using Mutual Trust
    - Notification Scope
    - Health Check URL
    - Subscription Status
    - Product and Event Types
  - Notification Format
    - Example: Notification Payload
- OAuth Subscriptions
  - Set Up Server Security
  - Creating a Shared Secret Key Pair
  - Request a Digital Signature Key
    - Required Fields for Digital Signature Key
    - Example: Requesting a Digital Signature Key
  - Send OAuth Credentials
    - Required Fields for Sending Your OAuth Credentials
    - Example: Sending Your OAuth Credentials
  - Products and Events
    - Request a List of Products and Events
    - Example: Requesting a List Products and Event
  - Subscribe to Webhooks Using OAuth
    - Required Fields for Subscribing to Webhooks Using OAuth
    - Optional Fields for Subscribing to Webhooks Using OAuth
    - Example: Creating a Webhook Subscription Using OAuth
    - Notification Scope
    - Health Check URL
    - Subscription Status
    - Product and Event Types
  - Notification Format
    - Example: Notification Payload
- OAuth with JWT Subscriptions
  - Set Up Server Security
  - Creating a PKCS12 File
  - Request a Digital Signature Key
    - Required Fields for Digital Signature Key
    - Example: Requesting a Digital Signature Key
  - Send OAuth Credentials
    - Required Fields for Sending Your OAuth Credentials
    - Example: Sending Your OAuth Credentials
  - Products and Events
    - Request a List of Products and Events
    - Example: Requesting a List Products and Event
  - Subscribe to Webhooks Using OAuth with JWT
    - Required Fields for Subscribing to Webhooks Using OAuth with JWT
    - Optional Fields for Subscribing to Webhooks Using OAuth with JWT
    - Example: Creating a Webhook Subscription Using OAuth with JWT
    - Notification Scope
    - Health Check URL
    - Subscription Status
    - Product and Event Types
  - Notification Format
    - Example: Notification Payload

Managing Subscriptions
- Retrieving the Details of a Webhook Subscription
  - Example: Retrieving the Details of a Webhook Subscription
- Retrieving an Organization's Subscriptions Using the Product and Event
  - Required Query Parameters for Retrieving an Organization's Subscriptions Using the Product and Event
  - Example: Retrieving an Organization's Subscriptions Using the Product and Event
- Updating a Webhook Subscription
  - Example: Updating a Webhook Subscription
- Deleting a Webhook Subscription
  - Example: Deleting a Webhook Subscription

Troubleshooting Webhook Subscriptions

REST API Keys
- Creating a REST API Key

Optional Tasks
- Notification Validation
  - Digital Signature Format
  - Validating a Notification
  - Example: Validating a Notification
- Retry Policy
  - Example: Retry Policy in a Subscription Request
- Notification Replay
  - Replaying Notifications Using Transaction Trace Identifiers
    - Required Field for Replaying Notifications Using Transaction Trace Identifiers
    - Example: Replaying Notifications Using Transaction Trace Identifiers
  - Replaying Notifications Using Start Time and End Time
    - Required Fields for Replaying Notifications Using Start and End time
    - Example: Replaying Notifications Using Start and End Time
  - Replaying Notifications Using Hours Back
    - Required Fields for Replaying Notifications using Hours Back
    - Example: Replaying Notifications Using Hours Back
- Testing API Requests
  - Triggering a Test Webhook Notification Using the Token Management Service

On This Page

REST API

Troubleshooting Webhook Subscriptions

If you have created a webhook subscription and generated the event to which you subscribed, but are still not receiving webhooks:

Verify that the digital signature key you created includes the correct organization ID. The organization ID is in the response to the request that created the digital signature key. If the key is configured from the wrong organization ID, send a request for a new digital signature key using the correct organization ID.

Verify that your server and the endpoint URL for the webhook are working and are configured correctly.

Verify that the notification scope of the subscription is configured to send notifications to the correct organization. You can do this by sending the API call as described in the section Retrieving the Details of a Webhook Subscription. Check the value of the

organizationId

field. If the notification scope is configured for one or more wrong organizations, use a PATCH request to update the

organizationId

field. The PATCH request is shown in the Updating a Webhook Subscription section.

Verify that the subscription has a status of

ACTIVE

. You can do this by sending the API call as described in the section Retrieving the Details of a Webhook Subscription. If the status is not active, follow the recommendations in the next troubleshooting section.

If your webhook does not have a status of

ACTIVE

:

Verify that your subscription is configured with a health check URL. If it is not, use a PATCH request to update the subscription with a correct URL. Also, verify that the URL is working and is configured to accept GET and POST requests. For more information, see Health Check URL.

Verify that you included port number 443 or 8443 in your webhook and health check URLs.