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Getting Started with the PAX IM30 Terminal

The section describes how to order and set up the PAX IM30 payment terminal.

Ordering PAX Terminal Equipment

Use this information to order PAX terminal test and production equipment in the European Union (EU), United Kingdom (UK), and United States (US). The ordering procedures described here vary due to differences in regional regulations and procedures.

Ordering PAX Terminal Test Equipment in the US

If you are located within the US, you can order equipment to test your integration and various payment workflows with the
Cybersource
 Card Present Gateway.
Two types of devices are available to order in this region.
Test device
A test device is intended for development and testing purposes only. It can be used to download applications that have been published in PAXSTORE. It cannot process live transactions.
Use case:
 Order a test device if you plan to integrate the Acceptance Devices | PAX Acceptance Devices App and want to run test transactions using the Acceptance Devices app on the PAX terminal.
Debug device
A debug device is required when you are developing your own application. You can do these things with a debug device:
  • Install Android package kits (APKs)
  • Transfer files using a USB cable
  • Download published applications from PAXSTORE
Like the test device, the debug device is intended for development purposes only and cannot be used for live transactions.
Use case:
 Order a debug device if you plan to use the Acceptance Devices | PAX All-in-One Solution and want to integrate your custom application into this solution.
You can order this test equipment in the US:
  • Test card reader (payment terminal). Model does not include an integrated printer.
  • Debug card reader (payment terminal). Model does not include an integrated printer.
  • Test card, which can be used with a test or debug card reader.
The standard testing equipment box contains these items:
  • Test or debug card reader. Model does not include an integrated printer.
  • USB cable.
  • AC power cord.
  • AC adapter with multi-drop bus (MDB) connector.
  • Mounting bracket, and M4 screws and nuts.
  • 3G/4G antenna.

Order PAX Terminal Test Equipment in the US

Follow these steps to order PAX terminal test equipment in the US.
  1. To order a test device, visit the US Fulfillment page and follow the ordering instructions.
  2. To order a debug device, contact terminalfulfillment@visa.com.

Ordering PAX Terminal Test Equipment in the EU and UK

If you are located within the EU or UK, you can order equipment to test your integration and various payment workflows with the
Cybersource
 Card Present Gateway.
One type of device is available to order in these regions.
Debug device
A debug device is required when you are developing your own application. You can do these things with a debug device:
  • Install Android package kits (APKs)
  • Transfer files using a USB cable
  • Download published applications from PAXSTORE
Like the test device, the debug device is intended for development purposes only and cannot be used for live transactions.
Use case:
 Order a debug device if you plan to use the Acceptance Devices | PAX All-in-One Solution and want to integrate your custom application into this solution.
You can order this test equipment in the EU and UK:
  • Debug card reader (payment terminal). Model does not include an integrated printer.
  • Test card.
The standard testing equipment box contains these items:
  • Debug card reader. Model does not include an integrated printer.
  • USB cable.
  • AC power cord.
  • AC adapter with multi-drop bus (MDB) connector.
  • Mounting bracket, and M4 screws and nuts.
  • 3G/4G antenna.

Order PAX Terminal Test Equipment in the EU and UK

Follow this step to order PAX terminal test equipment in the EU and UK.
  1. Visit the Fulfillment page for your region and follow the ordering instructions:
    • EU Fulfillment: When ordering test equipment from the EU, you must have your company's Value-Added Tax (VAT) ID and Economic Operators Registration and Identification (EORI) number available to enter on your order. If this information is not provided, your shipment might be delayed.
    • UK Fulfillment: When ordering test equipment from the UK, you must have your company's Value-Added Tax (VAT) ID available to enter on your order. If this information is not provided, your shipment might be delayed.

Ordering PAX Terminal Production Equipment in All Regions

Production PAX terminals are designed to process live payment transactions using the
Cybersource
 Card Present Gateway. Production devices are intended for deployment in live environments and are the only type approved for market use.
IMPORTANT
For security reasons, APKs cannot be installed directly on live devices. Application updates must be delivered through PAXSTORE to ensure a secure and controlled distribution.
For small-quantity orders, place your order directly on the Fulfillment page. For help with bulk orders or questions about complex hardware distribution, contact terminalfulfillment@visa.com.
You can order this production equipment in all regions:
  • Card reader (payment terminal). Model does not include an integrated printer.
The standard PAX equipment box contains these items:
  • Card reader. Model does not include an integrated printer.
  • AC power cord.
  • AC adapter with multi-drop bus (MDB) connector.
  • Mounting bracket, and M4 screws and nuts.
  • 3G/4G antenna.
  • USB cable.

Order PAX Terminal Production Equipment in All Regions

Follow this step to order PAX terminal production equipment in all regions.
  1. Visit the Fulfillment page for your region and follow the ordering instructions:
    • EU Fulfillment: When ordering test equipment from the EU, you must have your company's Value-Added Tax (VAT) ID and Economic Operators Registration and Identification (EORI) number available to enter on your order. If this information is not provided, your shipment might be delayed.
    • UK Fulfillment: When ordering test equipment from the UK, you must have your company's Value-Added Tax (VAT) ID available to enter on your order. If this information is not provided, your shipment might be delayed.
    • US Fulfillment: You are not required to provide VAT and EORI information when ordering for US fulfillment.

Signing Up for a Test or Production Account

Use this information to sign up for test (sandbox) and production (live) accounts. Perform integration and testing in your test account. After receiving a go-live approval, use your production account to process live transactions on the PAX terminal.
IMPORTANT
Test credentials do not work in the production environment, and production credentials should never be used for testing.

Sign Up for a Test or Production Account

Follow these steps to sign up for test (sandbox) and production (live) accounts.
  1. Sign up for a test account.

    ADDITIONAL INFORMATION

    Visit the Test Account sign-up page to complete account registration.
  2. Request a production account.

    ADDITIONAL INFORMATION

    Contact your Solution Delivery team. They will guide you through the go-live process and enable production processing on your PAX terminal.

Setting Up the PAX Terminal

This section describes how to set up the terminal. The product drawings show the PAX device features.

Figure:

PAX IM30 Terminal Drawings with Features Labeled
PAX IM30 Terminal Drawings of Front and Back with Features Labeled

Connect and Power the PAX Terminal

Follow these steps to connect and power the PAX terminal.
IMPORTANT
The PAX IM30 terminal does not have a battery and be connected to a power source at all times.
  1. Use the AC power cord and adapter to connect the terminal to a power source. The cord and adapter are shipped with the device.
  2. Plug the terminal into the multi-drop bus (MDB) port on the back of the device.

Mount the PAX Terminal

Figure:

PAX IM30 Terminal Mounting Bracket Installation
PAX IM30 Terminal Mounting Bracket Installation
Follow these steps to mount the PAX terminal to a fixed location.
  1. Use a Phillips screwdriver and the included M4 screws and nuts to attach the mounting bracket to the back of the terminal. The M4 parts and mounting bracket and are shipped with the device.
  2. See to the product drawing for guidance on securing the terminal to the mounting bracket with the M4 screws and nuts.

Default Passwords for the PAX Terminal

The Settings and Developer Options menus on the PAX terminal are password protected. Use the default passwords in this section to access these menus.
Before you start configuring the terminal, change the default Settings password to a unique, secure one. For more information, see Create a Password for the PAX Terminal Settings Menu.
You are prompted for the Developer Options password on test devices only.
Settings password
pax9876@@
Developer option password (for use with test devices only)
Dev9876@@
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