Configuring a PAX Terminal Cellular Connection Using a SIM Card

This section describes how to configure the PAX terminal cellular connection using a SIM card.
If your Wi-Fi connection is out of range, the PAX terminal can use a cellular connection to connect to the internet. Although using a cellular connection is slower and possibly more expensive than using a Wi-Fi connection, it is an effective back-up method.
A SIM card is required in order to configure a cellular connection for the payment terminal. The SIM card provides access to 4G/3G networks for a cellular connection.
IMPORTANT
A SIM card is not provided with the payment terminal, so you must purchase it separately. Your service provider can recommend which SIM card to use with your PAX terminal.
In order to help reduce data and operating costs, you can work with Customer Supporthttp://support.visaacceptance.com to remotely install software updates and apps on your terminal using only a Wi-Fi connection.

Inserting the SIM Card into the PAX Terminal

Follow these steps to insert the SIM card into the PAX IM30 terminal:

Figure:

PAX IM30 Terminal Back View Showing SIM Card Module and 3G/4G Antenna Location
PAX IM30 Terminal Back View Showing SIM Card Module and 3G/4G Antenna Location

Figure:

PAX IM30 SIM Card Module Side View Showing SIM Card Slot Location
PAX IM30 Terminal SIM Card Module Side View Showing SIM Card Slot Location
  1. Disconnect the terminal from its power cable. The IM30 does not have a physical power button.
  2. Turn off the power to the terminal.
  3. On the back of the terminal, use a small Phillips screwdriver to loosen the screw that secures the SIM Card Module.
  4. Lift the SIM Card Module out of the terminal.
  5. Locate the SIM card slot on the long side of the module.
  6. Insert the SIM card into the SIM card slot as shown in the slot.
  7. Place the SIM Card Module back into the device and tighten the screw.
  8. Plug the 3G/4G antenna into the connector on the SIM Card Module. This step is optional.
  9. Reconnect the power cable to power the terminal.

Entering the SIM Card PIN into the PAX Terminal

Before you can enter the SIM card PIN into the PAX terminal, you must insert the SIM card into the PAX terminal.
Follow these steps to enter the SIM card PIN into the PAX terminal:

Figure:

PAX Terminal Settings and SIM Cards Screens
PAX Terminal Settings and SIM Cards Screens
  1. Turn on the power to the terminal. The terminal prompts you to enter the PIN for the SIM card that you installed.
  2. Enter the PIN carefully because you are allowed only three attempts to successfully enter the PIN. After the third attempt, you must enter a personal unlocking key (PUK) before your mobile carrier blocks the SIM card.
  3. When you enter the PIN successfully, the payment terminal detects the SIM card. A notification appears on the screen.
  4. To verify that the SIM card is recognized and enabled, tap the
    Settings
    icon on the terminal Home screen.
  5. Enter your password, if prompted. The Settings screen appears.
  6. In the Wireless & networks section, tap
    SIM cards
    . The SIM cards screen appears.
  7. Verify that the SIM 1 field is enabled and that the SIM 2 field is disabled.
  8. Tap the back arrow until you reach the Home screen.

Configuring the Cellular Network Connection for the PAX Terminal

Before you can configure the cellular network connection for the PAX terminal, you must enter the SIM card PIN. For more information, see Entering the SIM Card PIN into the PAX Terminal.
Follow these steps to configure the cellular network connection for the PAX terminal:

Figure:

PAX Terminal Settings and More Screens
PAX Terminal Settings and More Screens
  1. On the terminal Home screen, tap the
    Settings
     icon. You are prompted to enter the system password.
    • If you are a first-time user, enter the default Settings password:
      pax9876@@
      . Tap the
      Checkmark
      . The Settings screen appears.
      To change the default password, in the Device section, tap
      Password
      . Follow the prompts to change your password.
    • If you changed your password before, enter your system password. Tap the
      Checkmark
      . The Settings screen appears.
  2. In the Wireless & networks section, tap
    More
    . The More screen appears.
  3. Choose
    Cellular networks
    . The Cellular networks screen appears.
  4. Enable the
    Data enabled
     field by sliding the toggle switch to the right.
  5. To exit the screen, tap the back arrow until you reach the Home screen.